NAW SmartBrief
December 18, 2020
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TODAY'S HEADLINES

TOP STORY
* Hoplin, Van Dongen discuss what's next for NAW
* Sally Beauty continues rebranding during the pandemic
* Berlin Packaging buys 2 companies in Europe
* US LBM opens 5th roofing and siding business of 2020
OPERATIONS AND TECHNOLOGY
* Sources: USPS hampered by holiday rush
SALES AND MARKETING
* Emailed surveys are out, chatbots are in as attention wanes
* Likable salespeople make more progress with buyers
* 3 steps to a 2021 marketing game plan
THE BUSINESS LEADER
* Fortune favors leaders who expect the unexpected
NAW INSIDER
* Bring your team to the NAW 2021 Digital Summit: Jan. 27-28
* NAW Blog post: Sales Acceleration: Rethinking Seller Roles
* Identity theft is on the rise -- are your employees protected?

Follow the link below to read quick summaries of these stories and others.
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