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December 3, 2020
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Top Story
Indian River Consulting Group's Pandemic Revenue Index of 13 firms increased by 4.3% the week of Nov. 23-27. It was the second consecutive weekly increase for the index.
Full Story: Indian River Consulting Group (12/1) 
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Incora has appointed former Bombardier Aviation President David Coleal as CEO. Incora was created in January after the merger of Wesco Aircraft and Pattonair.
Full Story: AIN Online (12/1) 
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Hy-Vee debuts premium membership program
(Hy-Vee)
Hy-Vee has introduced Hy-Vee Plus, a new annual membership program that features in-store and online deals each month, along with discounts on delivery, free express pickup and a personal concierge service. Shoppers will pay $99 per year for the additional perks and those already part of the grocer's Hy-Vee Aisles Online program will be moved into Hy-Vee Plus at no charge.
Full Story: Progressive Grocer (12/1),  The Des Moines Register (Iowa) (tiered subscription model) (12/1) 
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Streamline with 6 Sigma Methodologies.
Waste. It's the big bad wolf of the distribution industry, but what most don't realize is that it's really seven obstacles to efficiency wrapped up in one. Discover the most pervasive forms of distribution waste and locate what you're letting slip through the cracks by taking a page from the Order-to-Cash improvement experts. Read more.
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Operations and Technology
Automation gives warehouse operators more flexibility in site selection while enabling supply chain enhancement, according to a Prologis report. Three trends are driving higher adoption of automation: absenteeism due to COVID-19, e-commerce demand and technology advancements.
Full Story: Logistics Management (free registration) (11/30),  Commercial Property Executive (11/30) 
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Transforming retail and CPG: what's next?
As the world becomes increasingly digital, retail success will be shaped by the adoption of artificial intelligence and machine learning tools. Get ideas for business transformation and success in the "new" normal, including: personalized promotions and product recommendations, loyalty program management, auto-populated and personalized carts and chatbots, frictionless checkout, and more! Get the Google Cloud report
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Sales and Marketing
Salespeople often show appreciation to their clients during the holidays through small gifts, but doing so might look a bit different than usual this year, writes Colleen Francis. Due to the coronavirus pandemic, it may be wiser to send thoughtful gifts that can be enjoyed at home, including gourmet food baskets or a box of chocolates, instead of restaurant gift cards, travel vouchers or other typical gifts, Francis writes.
Full Story: Engage Selling (11/27) 
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This infographic from SalesIntel offers statistics and tips to help business-to-business marketers be more successful at cold-calling. Insights include that lead segmentation can result in up to 355% higher conversion rates and cold calls should be contextually relevant and offer value.
Full Story: MarketingProfs (free registration) (12/1) 
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Drive product discovery on Walmart
Download this latest first-party customer survey report to learn what makes Walmart a great destination for customers to discover new products. Leverage these insights to start planning your campaign with Walmart Media Group today.
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The Business Leader
You were peers, now you're the boss. Making it work
(Unsplash)
Newly promoted managers can often finding themselves responsible for managing employees who were formerly their contemporaries and the shift can be difficult to navigate, writes HRPlus Group CEO and founder Bryan Otte. HR can help support this transition with new manager training that includes discussion about interpersonal relationships, regular check-ins and managing expectations, Otte says.
Full Story: SmartBrief/Leadership (12/2) 
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NAW Insider
Register for Dec. 15 free webinar: "Value-Added Services as a Survival Strategy: Real Value Isn't Free"
(NAW)
Attend NAW's free webinar, "Value-Added Services as a Survival Strategy: Real Value Isn't Free," on Dec. 15, at 2 p.m. Eastern. Many distributors historically gave away services as part of selling products. Now that assortment and availability have been commoditized, they find that a strong service menu can differentiate them from their competitors. However, "free" services are usually poorly developed and managed and they include costs without clear revenues. There is a better alternative; join us to learn all about it.
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Mark your calendar: NAW Digital Summit, Jan. 27-28
(NAW)
Join your distributor colleagues for the NAW Digital Summit, Jan. 27-28, a welcoming forum to network, learn and share ideas. We'll have a condensed schedule packed with critical areas of focus that you must consider when bracing for an unpredictable future, including the Annual Economic Update and a Post-Election Analysis with an exploration of what the new landscape means for your business. The always-popular discussion roundtables will help you uncover new ideas about leading in a time of transition. Sign up and we'll notify you when registration is open.
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In tough times, gaining new industry knowledge is helpful
(NAW)
Are you well-informed about different best practices and knowledge in our industry? If not, NAW's Top 10 E-book List can help get you up-to-speed quickly so you and your business can stay competitive in these challenging times.
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Mahalia Jackson,
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