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Hi John,


A reminder to please register for the second webinar in our Consumer Protection Practitioner’s Forum series:


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Complaints Data as a Tool for Consumer Protection: Lessons from Uganda


Thursday, November 19

8:00-9:30AM EST / 4:00-5:30PM EAT


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Register Now


Mobile phones are the gateway to the digital economy for the majority of the world. This creates rich opportunities for economic development, but also raises new risks such as fraud, hidden fees, or unreliable service. Complaint records of mobile network operators (MNOs) and other mobile financial service providers are rich sources of insight on the types of challenges consumers experience in the digital economy, and how well providers address their concerns. In partnership with the Uganda Communications Commission (UCC), IPA analyzed complaints data from MNOs between 2019 and 2020. Using demographic segmentation and predictive modeling tools, the research provides evidence on the consumer protection issues most prevalent in mobile services, as well as the effect of the COVID-19 pandemic
on customer care.


In this webinar, Matthew Bird (Universidad del Pacifico) will share several methods for analyzing customer care logs from digital financial service providers to expand the possible uses of complaints data for market monitoring. Kenneth Tweheyo (Uganda Communications Commission) will provide comments and reactions, followed by an interactive Q&A session, moderated by Rafe Mazer (IPA). We hope you are able to join us on November 19, and we look forward to a stimulating discussion.



Panelists
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Matthew Bird , Associate Professor, Universidad del Pacifico
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Kenneth Tweheyo , Head, Competition and Consumer Affairs,
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Uganda Communications Commission
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Rafe Mazer (Moderator), Consumer Protection Initiative Director, Innovations for Poverty Action


The event agenda is available
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here . We welcome your questions ahead of the meeting, so please send them to
mailto:[email protected]?subject=
[email protected] .

This email was sent to [email protected] by Innovations For Poverty Action
1440 G St. NW, Suite 9142 Washington, DC xxxxxx USA
Email us at [email protected]


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