Casework Highlight
A constituent contacted our office because his new job was requiring him to travel to Austria, but his passport had expired. He had applied for a new passport, but had heard nothing about his application. Our office reached out to the State Department and inquired about the status of the passport and mentioned that it needed to be expedited due to employment needs. The State Department expedited the request, and the constituent received his passport and was able to book his travel for his work.
Coronavirus Casework Highlight
A constituent contacted our office because she was having issues receiving her unemployment benefits. We sent her information to our contact at the Department of Economic Security (DES), and they were able to release her benefits. However, when she received her check, the number and written amounts didn’t match, so she wasn’t able to deposit the check. She was unable to connect with anyone at DES, so she contacted us once more. We were able to help facilitate her receiving a new corrected check.
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