Dear John,

Last week, my office released our 2020 Casework Report! Since arriving in Congress, my focus on constituent services has remained a top priority. My office is here to fight for you and ensure you receive the benefits and savings you're entitled to from federal agencies.

Since 2017, my casework staff has saved or recovered over $1.17 million for CA-34 constituents and assisted with nearly 2,000 requests! But the COVID-19 crisis has forced my office to change how we provide direct constituent services. Since the pandemic struck earlier this year, I've gone virtual, hosting telephone town halls and Facebook Live events, using social media to broadcast important information and resources to Angelenos, and holding online meetings with essential workers and community leaders.

Despite the challenges presented by COVID-19, my team has been hard at work all year. I've shifted additional resources to my casework staff to ensure every constituent who needs help receives a timely response and help resolving their issue. In 2020, my office has handled over 800 cases for California's 34th Congressional District!

A critical part of those 800+ cases were CA-34 constituents that were stranded abroad due to travel restrictions put in place at the start of the COVID-19 crisis. My office was able to work quickly with Angelenos that had left the country and the U.S. State Department to secure travel back to the U.S. from the countries highlighted above. 

This year, we've recovered $284,372.68 for constituents who reached out to my office for assistance with a federal agency, including the Department of Veterans Affairs, the Internal Revenue Service, and the Department of Education.

If you need help, feel as if you've been treated unfairly, or are unsure how to navigate local and federal COVID-19 resources, please contact my office online or by phone - (213) 481-1425 - immediately to get in touch with my casework staff.

Check out the full 2020 Casework Report here!