Report: Amazon's worker safety isn't improving | US LBM, F.W. Webb expand their operations | US Foods reports corporate social responsibility progress
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October 2, 2020
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Internal Amazon records from 2016-19 show that warehouse-worker injuries have increased each year despite the company's statements that robotics has improved worker safety, according to a report by the Center for Investigative Reporting. Injury rates have been higher than average during the weeks of Prime Day and Cyber Monday, data shows.
Full Story: Reveal from The Center for Investigative Reporting (9/29) 
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US LBM will sell to customers through a Raymond Building Supply-branded location in Lakeland, Fla., that includes a warehouse. Separately, F.W. Webb has purchased a warehouse in Colonie, N.Y.
Full Story: Modern Distribution Management (tiered subscription model) (9/30),  The Business Journals (tiered subscription model)/Albany, N.Y. (10/1) 
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Operations and Technology
Nearly 80% of cold storage facilities in the US are more than two decades old, and the number of newer facilities is not enough to keep up with demand, according to JLL Research.
Full Story: Supply Chain Dive (9/30) 
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A variant of phishing known as vishing involves scammers posing on the phone as trusted sources, in one case as the front desk of The Ritz London asking for credit card information. Ntirety CEO Emil Sayegh writes that vishing is an upscale variant of the scam in which crude criminals call purporting to be from Apple, Microsoft, the IRS or a local utility company.
Full Story: Forbes (9/30) 
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Sales and Marketing
Don't select sales managers based on pure performance
(Pixabay)
Just because your top performing sales person is successful in their job it doesn't mean they'll have what it takes to coach and inspire others as a team manager, writes Colleen Francis. Focus on transferable skills and the candidate's ability to learn, since new managers will need training to thrive, she writes.
Full Story: Engage Selling (9/25) 
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The Business Leader
Be specific with praise and let people know how their performance made you feel, writes Ken Blanchard. "People who feel good about themselves produce good results -- and people who produce good results feel good about themselves," he writes.
Full Story: How We Lead blog (9/30) 
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NAW Insider
How have your customers' behaviors changed since COVID-19?
(NAW)
Customers' shopping and buying behaviors have changed dramatically in 2020. Enormous numbers of buyers have turned away from traditional purchasing methods and are utilizing digital channels instead. Authors Ian Heller and Jonathan Bein adapted their work to our changing world and conducted research about how distributor customers' behaviors have changed as a result of COVID-19. Find out the COVID effects on purchasing in the just-released free report: How Distributor Customers Will Use Technologies From Their Suppliers. Get more details on the accompanying free webinar on demand.
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Best practices to strengthen the manufacturer-distributor relationship post pandemic
(NAW)
The pandemic is forcing many distributors to reevaluate their supply chains to create more resilient models. At the heart of "Optimizing Channel Profitability" is a common ground for distributors and manufacturers to focus on making a one-to-one connection among a supplier's channel compensation, a distributor's capabilities and customer value, all leading to a process where all three entities can have constructive, objective dialogue rather than subjective, selective fault-finding. If you're looking to strengthen your value proposition post COVID-19, this resource will help.
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Attention manufacturers who sell through distribution
(NAW)
Enter to win a $500 VISA gift card when you take our 7-9-minute survey to tell distributors how they must change. If you sell through distributors, this is your chance to offer your advice to distributors on what they must do to remain a valued partner in your supply chain in the future. Authors Ian Heller and Jonathan Bein will review the findings on a complimentary October 20 webinar and in a complimentary detailed research report in digital format. Take our survey here.
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Listen! The wind is rising, and the air is wild with leaves, we have had our summer evenings, now for October eves!
Humbert Wolfe,
poet, writer
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