Casework Highlight
A constituent contacted our office because they filed their 2019 tax returns with the Internal Revenue Service (IRS) in February of 2020. They continuously checked the IRS website, and it kept saying that their tax return was being processed. After three months, they contacted our office, and we were able to open a case with the IRS on their behalf. It was discovered that there was a simple error that needed to be fixed on their return. Once that was completed, their return was released and direct deposited into their account.
Coronavirus Casework Highlight
This constituent contacted our office because she filed for unemployment and received a debit card, but no benefits. She saw there was an active issue that she refused telecommuting work, but her employer did not offer this as an option. We sent her information to the Department of Economic Security (DES) and they fixed the issue. However, she still did not receive her benefits. She contacted DES herself and was told there was an IT issue, but after two weeks, it was still not fixed. She contacted us, and we sent her information to our DES contact again. They were able to fix the issue, and her benefits were released within three days.
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