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Hi John,


Please join Innovations for Poverty Action for our first Consumer Protection Practitioner’s Forum Meeting on:


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Social Media as a Tool for Consumer Protection Monitoring


Tuesday, September 29

9-10AM EDT / 3-4PM CAT


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Register Now


How can practitioners such as financial institutions, governments, and consumer organizations leverage data to improve consumer protection outcomes in digital finance? IPA’s
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Practitioner’s Forum is a new global community where our network of researchers and practitioners will review studies that address common consumer protection challenges in digital finance through new research methods. Through a curated webinar series, we will share policy insights from IPA projects aimed at improving financial consumer protection outcomes on topics such as fraud and complaints handling, product transparency, and consumer choice and comparisons.

In this first webinar of the series, Dani Madrid-Morales (University of Houston) and Melissa Tully (University of Iowa) will share their analysis of 12 months of social media data in Kenya, Nigeria, and Uganda. Their research offers insights into how social media data can be used to measure consumers’ challenges with digital finance, and how institutions can leverage this information to help consumers resolve these challenges. Morayo Adebayo of the Federal Competition and Consumer Protection Commission of Nigeria (FCCPC) will provide comments and reactions, followed by an interactive Q&A session, moderated by Initiative Director, Rafe Mazer. We hope you are able to join us on September 29th, and we look forward to a stimulating discussion.



Panelists
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Dani Madrid-Morales , Assistant Professor of Journalism, University of Houston
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Melissa Tully , Principal Planner, University of Iowa
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Morayo Adebayo , Technical Assistant to CEO, Federal Competition and Consumer Protection Commission, Nigeria
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Rafe Mazer (Moderator), Initiative Director, Consumer Protection


The event agenda is available
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here . We welcome your questions ahead of the meeting, so please send them to
mailto:[email protected]?subject=
[email protected] .

This email was sent to [email protected] by Innovations For Poverty Action
101 Whitney Ave New Haven, CT 06510 USA
Email us at [email protected]


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