The massive failure to close the digital divide
This week marks the first day of classes for many colleges. But as schools go all online, millions of families in the United States without access to high-speed internet are being left out.
Reporter Will Carless recently highlighted the problem of unequal access in a piece for Reveal. We asked him some questions about what he found.
Can you explain what the term “digital divide” means and what it looks like in reality?
The digital divide basically means the gap between people who have a good, stable broadband internet connection and the people who don’t, either because they can't afford it or because there simply isn’t the infrastructure to provide a high-speed internet connection to their home.
What do people typically misunderstand about the digital divide?
People think of the digital divide as being about infrastructure – basically like rural areas where infrastructure hasn't been built yet. The statistics are very hazy, but it’s estimated that most people who haven't connected to broadband don’t because it's too expensive, they can't afford it. In some places, there's only one or maybe two or three companies competing, and it's not resulting in the prices going down. So you have people paying, in some cases, hundreds of dollars a month for their internet.
How many people in the United States don’t have a high-speed internet connection?
That depends on who you ask. The official Federal Communications Commission figures are something in the region of 21 million households that don't have a stable broadband connection, but Microsoft did a study where they calculated it to be, like, 160 million people. So one of the big problems with this issue is that the numbers are so all over the place.
So based on your reporting, what do you think needs to happen to create more equal internet access in the United States?
I think it's very clear that 10 years of just giving money to corporations and hoping that they will do the right thing clearly hasn't worked. Other countries have taken different approaches and have far better, more reliable, faster, cheaper internet than we do. Step one is getting decent data. I think the federal government needs to go to these companies and say, “Open up your books and show us where there is internet where there isn't and how much it costs all over the country, so we can do an actual audit of how bad the problem is.” Then I think phase two is an acknowledgement that just hoping companies are going to compete with each other and drive prices down isn't enough. So in one word: regulation.
You can follow Will on Twitter: @willcarless. Read the story: How the US’ massive failure to close the digital divide got exposed by coronavirus
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