From City Limits <[email protected]>
Subject NYC Promises a New Approach to Heat Complaints After Tenants Were Left Waiting
Date October 6, 2026 3:19 PM
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ICYMI: In Case You Missed It
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NYC ‘Heat Season’ is Here, With Some Changes

That crisp in the air means New York City’s “heat season” is starting.

Each year from Oct. 1 to May 31, landlords are required to provide tenants with heat, keeping apartment temperatures above 62 degrees at night and 68 degrees during the day. But hundreds of thousands of tenants complain each year that their landlord hasn’t turned on the heat, or left it too low.

And last year, some tenants were asking for help and not getting through, City Limits found. The city closed out tens of thousands of complaints without conducting an inspection, due to a process where officials grouped multiple complaints from the same building together and cleared them all at once—without checking if the issue in each individual apartment was resolved.

“They would reach one person and ask them how the heat was, and if that person had their stove going or their space heater, they might say, ‘Yeah, I think it’s fine.’ And everyone else was shivering, but they just closed down the complaint with no inspection,” explained Ellen Davidson, a staff attorney with Legal Aid Society’s Civil Law Reform Unit.

After City Limits’ report, Mayor Zohran Mamdani’s administration announced in its housing plan that it would overhaul how it responds to heat complaints. Starting this heat season, HPD will attempt to inspect every apartment that files a heat and hot water complaint, even if there are complaints of a building-wide outage.

“It’s so important,” Davidson said of the change.

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What's ahead this week in housing: On Wednesday, Citizens Union will host a conversation between New York City’s planning commissioners from the last four mayoral administrations, for “a candid discussion about the decisions that continue to define the city today.”

See more in our weekly NYC Housing Calendar ([link removed])
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