Pandemic Revenue Index posts 2nd straight weekly gain | Hurricane Laura threatens supply chains in Texas, La. | Sources: Amazon plans luxury e-commerce marketplace
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August 27, 2020
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Indian River Consulting Group's Pandemic Revenue Index of 12 distributors increased by 1.1% the week of Aug. 17 to 21 compared with a year earlier. However, seven of the reporting companies reported sales declines.
Full Story: Indian River Consulting Group (8/25) 
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Hurricane Laura has made landfall in Louisiana and could disrupt supply chain operations, primarily in the Houston area and along the Louisiana coast. The Port of Houston has curtailed operations, the Port of Beaumont closed terminals to incoming cargo, and some commercial vehicles were encountering delays ahead of Laura's arrival.
Full Story: CNN (8/27),  Supply Chain Dive (8/25),  FreightWaves (8/26) 
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[WHITEPAPER] More Profitable Pricing in Wholesale Distribution
Wholesale distributors face massive complexity, leaving up to 11% of available profit on the table due to sub-optimal pricing practices. Reimagine how to address the root causes of margin leakage — tying pricing strategy to execution and results — with this in-depth whitepaper.
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Operations and Technology
The added cost of cyberattacks: Fines and penalties
(Pixabay)
The costs of a cyberattack include far more than ransom payments, downtime losses, system upgrade expenses and legal fees. Regulatory fines for underlying security failings and subsequent cover-ups can be huge: Equifax's $575 million, British Airways' $230 million and Uber's $148 million.
Full Story: CSO (free registration) (8/14) 
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Enabling multifactor authentication is cited by many executives as key to secure remote working environments, according to a Microsoft survey. Zero-trust environments and planning for cyberrisk scenarios are among other critical points cited by respondents.
Full Story: TechRepublic (8/24) 
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Remote sales: driving customer engagement with B2B commerce
Clients are looking to upgrade their tools and add new capabilities to empower their B2B Commerce sales teams to interact differently with their customers, replacing traditional communication channels and offering new and updated services. Hear from industry experts on Sept 10th at 2PM ET in this webinar to learn more.
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Sales and Marketing
Ashley Faus offers 10 tips to help business-to-business marketers write more compelling social posts, including highlighting a key point from the content you're sharing and sharing posts with a single word in all-caps that emphasize agreement or disagreement. She also suggests asking your audience a question or for their advice, and using the "that feeling when..." #tfw hashtag to describe what emotions the content will provoke.
Full Story: MarketingProfs (free registration) (8/25) 
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The Business Leader
Use video presentations when you want to express deep, important emotions to others, but make a phone call when you're feeling ambiguous, writes Carmine Gallo, citing research from the University of Texas at Austin. Email, the study found, was the worst way to communicate emotions because people felt it was inauthentic.
Full Story: Inc. (8/21) 
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Next Level Application Testing
Now more than ever, retailers must ensure flawless experiences for their customers. Organizations must improve their customers' experience and drive better relationships with their audience across points of contact. Hear from testing experts how you can improve and accelerate your testing program using automation, crowdtesting and Artificial Intelligence in this on-demand webinar.
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NAW Insider
3 Steps to Managing Market Shifts with Inventory Analytics
(NAW)
In "Unlock the Power of Inventory Analytics," coauthor Senthil Gunasekaran says, "my co-authors and I posit inventory management as a trade-off between service and cost. The current crisis has redefined the service element--or product availability. Demand disruption has shifted product and customer mix for many distributors. We analyzed distributors' crisis responses across verticals to identify evolving trends. We found that there are three key steps to managing market shifts and balancing customer service and working capital, or inventory, as we move into the new normal. Read his post.
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New NAW research: "Distributors' Views on Technology Disruption and How to Respond"
(NAW)
Based on original research with distributors across the industry, Ian Heller and Jonathan Bein reveal how distributors evaluate and respond to emerging technologies. Is Artificial Intelligence a threat, an opportunity, or both? What do distributors think about 3D printing/additive manufacturing, blockchain, cryptocurrency, and marketplaces. How will distributors incorporate new technologies to build their competitive advantage. Find out by downloading NAW's 20-page research report and watching the corresponding webinar on demand. Sponsored by Unilog, SAP, Conexiom.
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Best practices to strengthen the manufacturer-distributor relationship post pandemic
(NAW)
The pandemic is forcing many distributors to reevaluate their supply chains to create more resilient models. At the heart of "Optimizing Channel Profitability" is a common ground for distributors and manufacturers to focus on making a one-to-one connection among a supplier's channel compensation, a distributor's capabilities and customer value, all leading to a process where all three entities can have constructive, objective dialogue rather than subjective, selective fault-finding. If you're looking to strengthen your value proposition post COVID-19, this resource will help.
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