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NFIB Webinar
Avoiding Customer Complaints: Best Practices for Data Privacy, Advertising, and Online Reviews
Wed., Feb 4, 2026, 12:00 PM ET
Presented by: Mary K. Engle, Executive Vice President, Policy, Better Business Bureau (BBB) National Programs, Elizabeth Milito, Vice President & Executive Director, Small Business Legal Center, and Patrick Moran, Senior Attorney, Small Business Legal Center.
Avoiding Customer Complaints: Best Practices for Data Privacy, Advertising, and Online Reviews
<p>To avoid claims of false advertising or mishandling personal data, small businesses must be proactive in their policies and procedures. Join special guest Mary Engle, Executive Vice President, Policy, at the Better Business Bureau (BBB) National Programs, to learn how to avoid customer complaints, respond to disputes, protect data from cyberattacks, and avoid legal problems. This webinar will cover:</p> <ul> <li>Ways to develop, monitor, and enforce robust privacy standards</li> <li>How self-regulation can foster truthful, transparent, and responsible advertising</li> <li>Compliance best practices</li> <li>Q&A</li> </ul>
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