Greetings—

Complex eligibility rules and administrative processes make human services programs difficult for families to navigate—especially across multiple administering agencies. By holistically considering a family’s supports and coordinating across programs, human services agencies can help families overcome these challenges.


To support cross-agency coordination, Urban Institute, with partners at MEF Associates and the Adjacent Possible,
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developed a toolkit that compiles resources and strategies for state and local human services agencies as they seek to coordinate and integrate their programs. Equipped with this toolkit, agencies can improve the experiences of families seeking or receiving services and benefits across multiple public programs.


Through five modules with curated resources, users can jump to any point in
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the toolkit that most aligns with their work, readiness for coordination efforts, and specific needs, including:

- establishing a vision, direction, and goals for coordination;
- identifying coordination strategies that could support those goals;
- implementing coordination strategies, with support from examples and implementation resources;
- implementing broader best practices for successful coordination efforts and other organizational changes to increase capacity for coordination; and
- monitoring coordination efforts and planning for continuous improvement.
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Read about the toolkit’s pilot and how seven state and local human services agencies used this resource to help them identify how to coordinate with other agencies to better serve their customers.


If you’re interested in learning more, please reply to this email and we’ll connect you with the research team.


Thanks,


- The Stakeholder Outreach team

U R B A N I N S T I T U T E

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www.urban.org




Urban Institute is a nonprofit research organization that believes in the power of evidence to improve people’s lives. Urban as an organization does not take policy positions but Urban’s independent experts are empowered to make recommendations based on their research.


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