Casework Highlight
A constituent contacted our office because she applied for her passport in March and months later had not received her documents or passport, but her application check had been cashed immediately. Our office reached out to the National Passport Information Center, and they identified the application. Following our inquiry, they confirmed they sent the documents to the constituent, and shortly after, the constituent confirmed with us that she did receive her passport.
Coronavirus Casework Highlight
A constituent called our office because she was having multiple issues receiving unemployment benefits. She was unable to reach anyone at the Department of Economic Security (DES) to help her resolve these issues. Our office sent her information to our contact at DES, and they contacted the constituent and helped to resolve her issues and receive the benefits.
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