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EVV System Interruptions

*EVV Aggregator Visit Files Not Being Processed*

HHSC and the Texas Medicaid & Healthcare Partnership (TMHP) are aware of an issue with some EVV nightly files not being processed by the EVV Aggregator. This issue will be resolved by tomorrow, Wed., Dec. 24. These files will automatically be reprocessed.

*EVV Visits Being Rejected*

HHSC and TMHP are aware of an issue with certain EVV visits being rejected in error by the EVV Aggregator due to LTC Medicaid member eligibility verification issues. Please do not resubmit these visits with eligibility issues until further notice as TMHP is actively working to resolve the rejection issue.

As a reminder, before billing claims, program providers and financial management services agencies (FMSAs) should review their visits in their EVV system or the EVV Portal to ensure they have been accepted by the EVV Aggregator.

*EVV Aggregator Authorization Webservice Missing Data*

HHSC and TMHP are aware of an issue with the EVV Authorization Web Service not being able to pull back all information for certain LTC Medicaid members. 

Program providers and FMSAs should enter the missing information manually to complete the Medicaid Member profile setup, so the electronic visit record can be captured. Program providers and FMSAs can see their authorization data through the MESAV in TexMedConnect.

Once these issues have been resolved, a follow-up GovDelivery will be sent out.

Contact EVV with questions <[email protected]>.

















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