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ID: Office of the Deaf and Hard of Hearing, logo for the Washington State Department of Social and Health Services featuring three people, arms interconnected, inside an outline of the state of Washington. Home and Community Living Administration




*December 19, 2025*




Urgent Assistance and Long-Term Recovery Information

Please contact the Office of the Deaf and Hard of Hearing if you need this information in ASL.


* Phone numbers: VP: 425-461-4603, Voice/TTY: 800-422-7930, Voice: 360-725-3450
* Email: [email protected] <[email protected]>
* Web: Case Management Services [ [link removed] ]

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*Disaster Cash Assistance* is available Dec. 17, 2025, to Jan. 15, 2026, for eligible households affected by flooding in specific counties. Those counties include Benton, Chelan, Cowlitz, Grays Harbor, King, Kittitas, Lewis, Pacific, Pierce, Skagit, Snohomish, Thurston, Yakima and Whatcom.

*If you lose food bought with food benefits* because of recent flooding or a power outage, you can file a claim to replace those food benefits. To receive this help, you must file a claim within 10 days of the flooding or outage.

To apply for Disaster Cash Assistance or to file a claim to replace food bought with food benefits, call the Customer Service Contact Center at *877-501-2233* or visit your local Community Services Office [ [link removed] ] between 8 a.m. and 2 p.m. Monday through Friday.

DSHS has an external webpage, including an FAQ, [ [link removed] ] that we will continue to update through this weather emergency.

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Prepare

Follow the news. Check these resources frequently as information often changes rapidly.

*Local news:* Follow your local news on TV news, newspapers, or on YouTube.


* Washington State Office of the Insurance Commissioner Patty Kuderer issues emergency order to provide relief to consumers impacted by recent flooding (Dec. 15, 2025) [ [link removed] ]
* WA floods: Tips to keep you safe when you return to clean your property  [ [link removed] ](Dec. 12, 2025)

*Local support:* Find your city and county websites and check often.

*Social media:* Follow your local official government pages on social media.

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Stay Informed

When emergencies strike, public safety officials use many systems to alert you. These are the types of alerts [ [link removed] ] you can get (download the guide here [ [link removed] ]).

*Sign up for local text alerts [ [link removed] ] *for emergency instructions and information, and download emergency preparedness apps:


* Red Cross (iOS [ [link removed] ], Android [ [link removed] ])
* FEMA (iOS [ [link removed] ], Android [ [link removed] ])

*Find where to go for immediate safety and shelter.*


* WA 211 [ [link removed] ]
* Find open shelters and disaster relief services. [ [link removed] ]

*Review information for people with disabilities.*


* Inclusive Preparedness Resources [ [link removed] ]
* ASL Disaster Resource Hub [ [link removed] ]: Disaster Preparedness in ASL: Floods (Red Cross) [ [link removed] ]

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Get Ready

The National Flood Insurance Program [ [link removed] ] and floodsmart.gov provide in-depth resources for you to help prepare for and recover from flooding.  

*Learn* how to save your family treasures [ [link removed] ], plan for your family [ [link removed] ] and pets [ [link removed] ], and ensure important documents are available.

*Videos*: How to Secure Documents in Preparation for a Flood [ [link removed] ], and How to Document Damage [ [link removed] ]

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Recovery

Review state flood emergency financial and recovery resources [ [link removed] ] for homeowners and renters. You can get guidance for financial information and insurance and learn how to avoid scams.

*Documents* How to Start a Flood Insurance Claim [ [link removed] ], Identifying Your Advocates After a Flood [ [link removed] ], Starting Your Recovery: FEMA's Flood Insurance Claims Process [ [link removed] ], Recovering Financially After a Flood [ [link removed] ]

*Websites*: How to Start a Flood Insurance Claim [ [link removed] ], How to Document Damage [ [link removed] ]

*Power outage* information and tips from Ready.gov:


* Power outages [ [link removed] ]
* List of public utilities in Washington [ [link removed] ]

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*Accessibility:* We are dedicated to ensuring equitable and inclusive access. Our meetings and events are available in ASL, spoken English, and with captioning. Additionally, other signed and spoken languages are offered. For more information or specific requests, please contact us at [email protected].

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*Contact Us!
*800-422-7930 Voice
425-461-4603 Videophone
[email protected]

*Visit Website!
*dshs.wa.gov/altsa/odhh [ [link removed] ]*
*




Connect with DSHS [ [link removed] ]

Contact Us [ [link removed] ]






On May 1, 2025, Aging and Long-Term Support Administration and Developmental Disabilities Administration became Home and Community Living Administration.

Stay connected with the Department of Social and Health Services 

Home and Community Living Administration

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This email was sent to [email protected] using GovDelivery Communications Cloud on behalf of: Washington Department of Social and Health Services – Home and Community Living Administration · 4450 10th Avenue SE · Lacey, WA 98503 GovDelivery logo [ [link removed] ]

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