Amazon reworded or removed over 2,000 items listed on its website after a Wall Street Journal investigation revealed 4,152 items that have been banned by federal agencies or regulators or deemed unsafe or deceptively labeled. The issue is complicated by the volume of third-party sellers operating on Amazon's platform and the company's tendency to "default to allowing more stuff to be available to the customer," says former Amazon employee Rachel Johnson Greer.

US Foods has launched US Foods Direct, an e-commerce site that provides buyers with easy access to more than 40,000 hard-to-find products. Orders for the specialty foods and other products sold through US Foods Direct are filled through the company's supplier network and delivered within five days.

Drone delivery is an exciting field, even if particulars such as regulations, how drones will operate in weather, privacy and safety remain obstacles, writes Ilyas Kucukcay of Kinaxis Business Systems. The promise of drones is not only to make deliveries, but also do so cheaply and help companies better track and manage assets, he argues.

Tom Treanor provides a step-by-step guide to developing a data-driven map of the customer journey to inform campaigns, including consulting key stakeholders across departments and identifying important touch points. He recommends that the map should also track the emotional journey of buyers and offers advice on how to choose the right visual design to make your map easily accessible.

Some 82% of business-to-business marketers say content is an important strategy but 48% report that their content is either just "somewhat effective" or "ineffective," per Uberflip and Heinz Marketing. The top area cited by respondents for improvement is personalization, followed by content insights, data and analytics.

CEOs can communicate a decision, but they need managers and teams that understand their roles and have the necessary information, writes Tara Rethore. This starts before strategy is determined by being clear about what kind of decision-making process will be used.

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