Welcome to the December 2025 edition of NGP VAN News for Fundraising & Compliance customers!

Read on to learn about new features, updates, and trainings.

Don’t forget to check out our new NGP VAN navigation and homepage beta experience!

Committee admins got a preview starting September 17, and all users got a preview starting November 12 (November 13 for VoteBuilder).

You can test out — and provide feedback on — our improved navigation and homepage design with easier-to-use menu and customization options.

This is an early look at how we’re directionally thinking about future navigation – and your feedback will directly shape where we go from here. It’s a work in progress, and we’re listening closely — every comment will be reviewed by our team.

In fact, we’ve already released some changes based on your feedback. Check out our help doc below to read more.

To leave feedback, select Provide Feedback from the homepage sidebar and then Navigation & Homepage Feedback.

#ICYMI we’ve refreshed our brand to better reflect the spirit of the campaigns, organizers, and causes we’re proud to support. The new look is now live on our reimagined website that better tells our story and makes it easier to find what you need. You’ll also see more across all our channels in the coming months!

Need a way to collect contributions to support your organizing work? NGP VAN Payments is a secure, fully integrated donation platform powered by Stripe — and it’s available to all NGP VAN clients.

If you already use NGP, you can sign up right from your account by navigating to Payment Gateways. If you don’t have NGP yet, you can sign up for a free account here to start accepting contributions.

With simple 3.25% pricing, fast setup, and built-in donation forms optimized to help you raise more, NGP VAN Payments is a great option for organizing teams looking to bring in funds — without extra overhead.

Starting January 1, 2026, you will see changes to your invoice delivery, receipts, and accounting notifications. 

Your invoices will be delivered from NGP VAN Accounting at [email protected]. Please ensure this email address is marked as a safe sender so the emails do not end up in your spam folder. This change is for administrative purposes only and will not impact your existing contract terms or services. 

 We will be sending you an NGP VAN Invoice Portal registration notification from [email protected] — please make sure to mark this email address as a safe sender so the emails do not end up in your spam folder. This portal is where you can update your payment method, view invoices, and much more.  

If you have any questions, please submit a support ticket at ngpvan.com/support. Select "Billing Issue," and the team will assist you within 48 business hours. 

Starting in February 2026, you'll be able to more easily find what you're looking for on a contact record; you can designate frequently-used page sections as "favorites" and place them in any order. 

This aligns the contact record page with the same UI experience as Create a List. Unfavorited page sections will be listed in alphabetical order. 

Stay tuned for more details and reminders in the new year about this exciting change.

Soon, organizers will be able to close shifts in advance on Mobilize, giving you more control and predictability when planning events.

With this new feature, you can set a cut-off time for each shift. After the cut-off:

• The shift stops accepting new signups
• It’s hidden from event feeds

Closing shifts ahead of time helps you confirm your volunteer list early, so you can:

• Allocate resources more efficiently
• Communicate with attendees in advance
• Avoid last-minute signups or no-shows

This feature is optional, customizable per shift, and very easy to set up!

Soon, we’ll be testing a small update to the search bar on mobilize.us to help more supporters find events faster.

What’s changing:

• A more visible, easier-to-spot search bar on the homepage
• Helpful placeholder text
• Suggested popular queries to guide new visitors

This update is designed to make it easier for supporters to discover and sign up to your events!

Join us for our upcoming Monthly Feature Overview, where we’ll be walking through the latest updates and enhancements across NGP VAN products and Mobilize, including what’s new, what’s improved, and how these changes can support the important work you do.

This is a great opportunity to see new features in action and get your questions answered live by our product experts.

Our next session is Friday, January 16 at 1PM EST!

Looking to sharpen your skills and stay ahead in the world of political fundraising, compliance, fieldwork, organizing, and digital strategy? Our new NGP VAN training hub is your go-to resource for live webinars, key guides, and feature updates — all in one place!

 🔷 Learn new tools & strategies
 🔷 Stay updated on the latest features
 🔷 Access expert-led live training sessions

 🚀 Get started today! Sign up for Advocacy 101 or explore other training opportunities at ngpvan.com/training.

• Wednesday, December 24 - Thursday, December 25 in observance of Christmas Eve and Christmas Day
• Thursday, January 1 in observance of New Year’s Day
• Monday, January 19 in observance of Martin Luther King Jr. Day & Civil Rights Day

Office closures will be staffed with on-call support coverage.

NGP and VAN:

• Saturday, December 20 (6-7AM EST)
• Sunday, December 21 (6-7AM EST)
• Monday, December 22 (6-7AM EST)
• Saturday, January 24 (6-7AM EST)
• Sunday, January 25 (6-7AM EST)
• Monday, January 26 (6-7AM EST)
• Saturday, February 21 (6-7AM EST)
• Sunday, February 22 (6-7AM EST)
• Monday, February 23 (6-7AM EST)

Mobilize:

• Monday, January 12 (10PM-12AM EST)
• Monday, February 9 (1-5AM EST)

Subscribe to the NGP VAN status page for notifications about incidents and planned site maintenance!

• Stay informed with real-time updates: See if there are any unexpected service incidents and get real-time information regarding product performance.
• Subscribe for instant notifications: Be the first to know about issues and subscribe to receive instant updates directly to your email. 
• View scheduled maintenance: In addition to real-time system maintenance information, the status page also shows planned maintenance windows. This helps you and your team plan ahead and minimize any disruptions to your workflow. 

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