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HHAeXchange EVV Mobile App Update

On Nov. 3, some HHAeXchange+ users who have automatic updates enabled received the latest version of the HHAeXchange+ app automatically after signing in. HHAeXchange+ users who do not have automatic updates enabled will need to manually update the HHAeXchange+ app through their mobile device app store.

The update is being released in phases, and some service providers may receive the update sooner than others. By* Dec. 3*, all service providers will have access to the latest version of the HHAeXchange+ mobile app.

*Phased Rollout:*


* General Availability (up to 5% user download allowed) – Nov. 3
* Early Adopters (up to 50% user download allowed) – Nov. 10
* Final Phase Begins (up to 100% user download allowed) – Nov. 17
* In-App Upgrade notifications – Nov. 18 – Dec. 3
* In-App Force Update – Dec. 4

*How to Enable Automatic Updates:*

Use the following instructions to enable automatic updates for Apple (iOS) and Android applications.


* Apple (iOS):
* Open the Settings app on the device.
* Select App Store.
* Select Automatic Downloads, and toggle App Updates to the on (indicated as a green color).

* Android: 
* Open the Play Store app on the device and select the profile picture icon in the top-right.
* Select Manage Apps & Device, then select Manage.
* Locate and select the HHAeXchange+ App.
* Select the ellipsis (three dots) and turn on Enable Auto Update.

* **First time HHAeXchange+ user? How to download:*


* iPhone [ [link removed] ] & Android [ [link removed] ]: Open the App Store (iPhone) or Google Play Store (Android), search for “HHAeXchange+”, then tap Get or Install to download the HHAeXchange+ app.

*Tips & Tricks:*


* *Check your account*: Make sure you’re signed in with your *Apple ID* (iPhone) or *Google Account* (Android) before downloading apps.
* *Use the search bar:* Type the exact app name (HHAeXchange+) to avoid downloading an incorrect app.
* *Update your device and store apps:* Keeping your *App Store/Play Store* and system updated ensures smoother downloads and access to the latest features.

*Helpful Reminders:*


* If a service provider does not have automatic updates enabled, they’ll need to manually update the app in their app store by Dec. 3.
* Service providers downloading the HHAeXchange+ app for the first time after Nov. 3 will immediately be on the updated version.

*Resources*


* Email HHAeXchange at [email protected]
* Submit requests through the HHAeXchange Client Support Portal [ [link removed] ]
* Dial 1-833-430-1307
















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