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October 30, 2025
For Immediate Release
Ottawa County is proud to recognize Valente Morales, Community Health Worker with the Department of Public Health’s Ottawa Pathways to Better Health program, for outstanding customer service. Valente was nominated by Nursing Supervisor Susan Keen after a client shared how his compassion and support helped her rebuild her life following the loss of her husband. The client wrote, “My Community Health Worker didn’t just help me survive. He helped me thrive. He gave me the tools, the support, and the belief that I could rebuild my life.”
The Pathways to Better Health program works to improve outcomes for individuals with chronic conditions by addressing barriers to care and connecting residents to medical, behavioral, and social services that help them achieve long-term stability. Through his work, Valente demonstrates how caring relationships and community partnerships can change lives. His professionalism, empathy, and dedication to others exemplify the highest standards of public service.
Exceptional customer service is important to Ottawa County government. Each day, employees interact with residents seeking information, resources, and support. Initiated in 2012, Ottawa County strives to empower employees to solve problems, ensuring that every resident leaves an interaction feeling valued and respected. The County’s Customer Service Award program celebrates employees who go beyond expectations while serving the public. By sharing these stories of exceptional customer service, the County highlights its commitment to a culture of excellence, where every interaction builds trust and demonstrates the positive impact of local government.
Residents who wish to nominate an Ottawa County employee for exceptional service may do so at miOttawa.org/administrator/customer-service.
Pictured: Valente Morales
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