Your May 2020 AMAC Foundation Newsletter

**July 2020**

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Social Security Advisory Service QA program Now In Gear

In late May, we launched a "Quality Assurance Monitoring" effort for our
Social Security Advisory service. Although we know from random feedback
that those we serve rate the service highly, we felt it important to
conduct a regular sampling of completed requests to ensure that we're
continuing on the right track.

During the third week of May, we began issuing follow-up four-question
surveys to those we've been able to get email addresses for. In keeping
with industry practices, these are not blind surveys, since we advise
folks in advance that we'll be contacting them for feedback. Here are
the questions we're asking on the surveys and an indication of how the
responses are trending through June: * Was your question(s) answered
satisfactorily? Completely 97%; Partially 3%

* Did you receive your response in a timely manner? ABSOLUTELY- 100%

* Was the Advisor knowledgeable in the area of Social Security you
inquired about? COMPLETELY 94%; PRETTY GOOD 5%; NOT SO GOOD 1%

* Would you recommend the AMAC Social Security Advisory Service to
others? YES - 98%; NO 2%

Here's a sampling of the comments we've received:

**"When I called the Social Security Administration, their auto
attendant told me the wait time was 60 minutes. When I called AMAC,
Sharon answered my call in less that 5 seconds. Outstanding. Sharon
answered all of my questions. She was knowledgeable, professional and
friendly. She also followed up by sending me additional information.
Information about Social Security is so important to senior citizens ,
and AMAC members are fortunate that knowledgeable people like Sharon are
taking our calls."**

**"I have had conversations on three different occasions with social
security with varying answers that left me confused. I finally feel like
I know for sure what direction I need to go in that will be most
beneficial for me. THANK YOU!!"**

**"We are preparing to apply for Social Security and will, I am sure,
have many questions. We will definitely use AMAC Foundation's Social
Security Advisory Service again! Thank you!"**

Our response rate on the surveys so far, 52%, is lower than we're hoping
for going forward, but still much better than industry norms for
follow-up surveys of this type.

 

"Individual commitment to a group effort - that is what makes a team
work, a company work, a society work, a civilization work."

**Vince Lombardi**

 

AmazonSmile Can Help the Foundation!

Many of our readers are aware of Amazon Smile, the online retailing
giant's approach to generating revenue for charitable organizations. In
fact, some members of our constituency have used the program as part of
their online purchasing process, and our Foundation has recently been
the benefactor of a small donation through the program, recently
receiving a check from Amazon in the amount of $18.29 for purchases Amac
Foundation followers made during the January-March 2020 period.

OK...we know that's not a big deal in the overall scheme of things, but
to be honest we've sort of dropped the ball by not promoting this
fund-raising program for those who are familiar with what we do. So,
we're now shining a light on this opportunity by doing whatever we can
to make folks aware of it. We're not actually advertising on behalf of
Amazon-we don't do that for any vendor-but for those who shop on Amazon
anyway, it's a painless way to support our Foundation.

AmazonSmile - You shop. Amazon gives. When you shop at smile.amazon.com,
Amazon donates to your favorite charity.

Simply use this link--[link removed]
--when you shop at Amazon, and
they'll do the rest, contributing 0.5% of the purchase price to our Amac
Foundation.

 

Zoom Virtual Seminars Are Here!

Our first venture into the world of online seminars is behind us, and it
went fairly well. Our guest presenter, Peggy Bargmann, did an
outstanding job in the hour-long discussion on "Understanding Early
Dementia," with 17 attendees joining the seminar. There were some
mix-ups in the registration process, though, since some who RSVPed via
the Foundation website did not register for the actual seminar. We
attribute this at least in part to the ZOOM requirement that all
attendees establish a Zoom account, since without an account the
registration process hits a wall. Also, our prior approach of taking
RSVPs via the Foundation website introduced a multi-step process to gain
access to the webinar.

We're working on streamlining the registration process by establishing a
better link from the Foundation website to the Zoom seminar, and we're
also discussing the account requirement with the Zoom folks as a way to
simplify the process further. We certainly hope to have a clarified and
improved process in place for the next webinar.

And speaking of our next webinar, it has been set for Thursday July 9,
and the topic will be "New to Medicare: What you need to know!" For
details on this one, check it out on our website's "Events"
page .

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**AMAC Foundation**

312 Teague Trail, Lady Lake FL 32159 | 888-750-2622
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AMAC Foundation, 312 Teague Trail, Lady Lak, Florida 32159, United States