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Customer Notifications Begin for Lead & Copper Service Line Inventory

10/07/2025 03:26 PM CDT

(October 7, 2025) Dallas Water Utilities (DWU) will begin distributing annual notifications on the Lead and Copper Service Line Inventory to DWU customers, in compliance with the yearly notification requirement of the United States Environmental Protection Agency (U.S. EPA) Lead and Copper Rule (LCR). The notifications will be mailed starting in early October through November 2025 to approximately 225,000 customers ...

Celebrating National Customer Service Week 2025

10/07/2025 02:24 PM CDT

(October 6, 2025) The City of Dallas celebrates National Customer Service Week! Each year, the first full week of October marks National Customer Service Week, an international celebration that recognizes the vital role of customer service and the people who deliver it every day. Established by the U.S. Congress in 1992, this week highlights the dedication of those who ensure ...

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