From Nonprofit Quarterly <[email protected]>
Subject We Stood Up: We Were Replaced by an AI Chatbot
Date October 2, 2025 3:00 PM
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We Stood Up

Stories of Solidarity. Strategies for Action.
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** We Stood Up: We Were Replaced by an AI Chatbot
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October 2, 2025

Welcome back to We Stood Up!

In today’s issue, Abbie Harper shares how helpline workers unionized and spoke out when their organization retaliated.

We Organized Our Nonprofit and Lost Our Jobs, But We’d Do It Again

By Abbie Harper

In 2022 and 2023, I worked at the National Eating Disorders Association ([link removed]) (NEDA), the largest eating disorder nonprofit in the United States, as a helpline associate.

My job was providing peer support to folks coping with eating and mental health concerns via the NEDA Helpline, the organization’s only direct service arm. The Helpline was run by a small team of full-time workers with the help of hundreds of remote volunteers. We all loved our jobs—we just didn’t love our working conditions. We were burning out.

My coworkers and I, hired precisely because of our own lived experience with eating disorders, were operating under the false assumption that a mental health organization would care about the mental health of its employees.

When we raised our workplace concerns, we were reminded to “practice self-care,” as if a cup of tea could meaningfully address our burnout…

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** Latest Articles
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Cultivating good communication habits can help nonprofits to bridge generational divides and enable workers to contribute their full creativity, wisdom, and energy.
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How Building with Community Can Transform Public Education

by Philippa Rizopoulos and Kesi Foster

Public education today faces multiple federal attacks. But at the state and local levels, a community-based model to build strong public schools for all is gaining ground.
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The End of the NEA

by Alison Stine

A federal judge has ruled the new anti-DEI requirement of the National Endowment for the Arts is unconstitutional. For writers, it’s too late.
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The Case for a Co-op Mutualist Fund: Why Co-ops Should Invest in Themselves

by Alex Stone

Future federal funding for co-op development, which has always been limited, is now at risk. But co-ops have resources. Here’s how co-ops could self-finance their own development.
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We Stood Up spotlights the first-person stories from workers, builders, activists, and organizers sharing moments from their work and world, offering inspirational narratives and strategic insights that reinforce community solidarity we need to keep pushing toward a just and equitable future. Do you have a story to tell? Share it with us here ([link removed]) !

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