Dear Mr. xxxxxx,

In the wake of the devastating floods that struck our beloved Hill Country community, I want to share that my heart continues to go out those affected. We’ve been on the ground the past week, and in the midst of tragedy, our community’s response has been an inspiration to the entire country. You will not find a finer collection of people than the crews working tirelessly to help our community rebuild and heal.

My team and I are working around clock with every level of government and non-profit organizations to deliver resources and support where needed. Below you’ll find some important updates and resources for our neighbors impacted.
Please don’t hesitate to reach out. We are here to serve you – and we will get through this together.

Sincerely,

FEMA, SBA and the State of Texas to Open Disaster Recovery Center in Kerrville

In coordination with the Texas Division of Emergency Management (TDEM), FEMA and U.S. Small Business Administration (SBA) staff have opened a Disaster Recovery Center (DRC) to offer face-to- face help to survivors affected by the severe storms, straight-line winds and flooding that began July 2.

Homeowners, renters and eligible non-residents in Kerr County may receive FEMA assistance for losses not covered by insurance.

FEMA and SBA will support state-led efforts at the recovery centers to help survivors apply for disaster assistance. They can also identify potential needs and connect survivors with local, state and federal agencies, as well as nonprofits and community groups.

The DRC will be open from 8 a.m. to 7 p.m. daily.

Kerr County Location

First Baptist Church
625 Washington St
Kerrville, TX 78028

Kerr Together Initiative

In efforts to rebuild our community, a united organization of Kerr Economic Development Corporation (KerrEDC), City of Kerrville, Kerr County, Kerrville Public Utility Board (KPUB), Kerrville Area Chamber of Commerce, Kerrville Convention & Visitors Bureau (KCVB), and the West Kerr Chamber of Commerce has been formed with the goal of advising the public about resources and information.

Learn where to donate or sign up to volunteer, receive the latest updates, and stay in the loop by clicking here.

Applying for Benefits

• The fastest way to apply is online at DisasterAssistance.gov
• Download the FEMA App for mobile devices.
• Call the FEMA helpline at 800-621-3362 between 6 a.m. and 10 p.m. CT. Help is available in most languages. If you use a relay service, such as video relay (VRS), captioned telephone or other service, give FEMA your number for that service.

WHAT TO DO IF YOUR HOME IS DAMAGED

• Contact your insurer as soon as possible to report the damage. If possible, have your policy number ready. If you are evacuated, you do not need to wait until you can return home before starting your claim. You can contact your insurer while evacuated to begin the claims process.
• Photograph or videotape the damage to share with your insurer and keep a copy for your records.
• Make temporary repairs if it is safe to do so. If there are holes in your roof or your windows are broken, be sure to cover them as quickly as possible to prevent further damage.
• Save receipts for any materials you purchase to assist with repairs. You may submit them to your insurer for reimbursement.
• Do not throw away any damaged items until an adjuster visits your home. Many insurers are utilizing a variety of virtual solutions to keep the claims process safe and efficient. You may collaborate with an adjuster via a video call instead of in-person.
  

WHAT TO DO IF YOUR HOME IS FLOODED 

• Shovel or scrape mud off floors, furniture, and walls before the mud dries. Then hose down the walls with clean water, starting from the ceiling.
• Major appliances, such as refrigerators and stoves, can be washed and dried completely. In most cases, they will not be damaged unless they were operating at the time the water covered them.
• Diluted chlorine bleach can be used to clean household items, appliances, walls, and floors and will help control odors.
• Wood furniture should be dried outdoors, but not in direct sunlight. Remove drawers and other moving parts before they dry.
• Food utensils and equipment should be washed thoroughly and sterilized before use. Any food that is open and exposed to flood waters should be discarded.
  

WHAT TO DO IF YOUR VEHICLE IS FLOODED 

• Be cautious about starting a vehicle that has been exposed to flood waters, and if your vehicle is missing, report it to the police.
• If the water rises above the floorboards, or the seats are wet, do not try to start the car. The electrical system is the most sensitive to water damage and trying to start the car could cause more damage. Electric vehicles that have been waterlogged may also be at higher risk of corrosion that could lead to unexpected fires.
• Open the hood and check the air filter. If it is wet, do not try to start the car.
• Report the loss to your auto insurer and protect the car from further damage by covering any broken windows. Water damage to a vehicle is typically covered under an auto policy if the policyholder has chosen to purchase comprehensive physical damage coverage.
  

The Department of Veterans Affairs - South Texas

The VA is extending support to Veterans impacted by the flooding. If you are aware of a Veteran in need of support or resources due to the flooding. We can help connect them with:

• Shelter resources
• Food and essential supplies
• Transportation Support Resources
• Crisis Counseling and mental health services
  

Please reach our office if we can be of assistance. 

The Internal Revenue Service

IRS announced tax relief for taxpayers impacted by severe storms, straight-line winds, and flooding in Texas; various deadlines postponed to Feb 2, 2026

TX-2025-04, July 9, 2025

WASHINGTON — The Internal Revenue Service announced today tax relief for individuals and businesses in parts of Texas affected by severe storms, straight-line winds. and flooding that began on July 2, 2025. These taxpayers now have until Feb. 2, 2026, to file various federal individual and business tax returns and make tax payments.

Following the disaster declaration issued by the Federal Emergency Management Agency (FEMA), individuals and households residing or having a business in Kerr County qualify for tax relief.

As a result, affected individuals and businesses will have until Feb. 2, 2026, to file returns and pay any taxes that were originally due during this period.

The Feb. 2, 2026, filing deadline applies to:

• Any individual, business or tax-exempt organization that has a valid extension to file their 2024 return due to run out on Oct. 15, 2025.
• Quarterly estimated income tax payments normally due on Sept. 15, 2025, and Jan. 15, 2026
• Quarterly payroll and excise tax returns normally due on July 31, Oct. 31, 2025, and Jan. 31, 2026.
• Calendar-year partnerships and S corporations whose 2024 extensions run out on Sept. 15, 2025.
• Calendar-year corporations whose 2024 extensions run out on Oct. 15, 2025.
• Calendar-year tax exempt organizations whose extensions run out on Nov. 17, 2025.
  

The U.S. Postal Service

All mail that was being delivered out of Hunt Post Office will now be coming out of Ingram. The 2 rural carriers were transferred to Hunt. Those affected in the Ingram area will now utilize the Kerrville Post Office. Our office is in contact with USPS and will be updating as we learn more. 

Report Missing Texans 

Missing Person Call Center – 830-258-1111

As we continue to recover, please know that my team and I are here for you. If you have questions need assistance or want to find a way to help, don’t hesitate to contact my office.

Sincerely,