Michigan Attorney General Dana Nessel has reached an agreement with MRD Apartments





Share or view as webpage [ [link removed] ] | Unsubscribe [ [link removed] ]






Michigan Department of Attorney General Press Release banner [ [link removed] ]




*FOR IMMEDIATE RELEASE:*
June 11, 2025




*Media Contact:*
Danny Wimmer <[email protected]>






AG Nessel Reaches Agreement with Howell’s Prentis Estates Apartments Property Manager Over Water Service Issues

*LANSING* – Michigan Attorney General Dana Nessel has reached an agreement with MRD Apartments (PDF) [ [link removed] ] to avoid potential litigation related to allegations that tenants of Prentis Estates Apartments in Howell experienced recurring low water pressure and temperature issues due to a malfunction with the water softener system. The Department of Attorney General conducted an informal investigation into whether the Michigan Consumer Protection Act had been violated. The Assurance of Voluntary Compliance (AVC) was filed last month in the 30th Judicial Circuit Court in Ingham County.

MRD Apartments, the property manager for Prentis Estates Apartments, was the subject of the inquiry by the Department following consumer complaints from tenants alleging they were experiencing ongoing low water pressure and temperature issues in March of 2025 despite submitting multiple work orders. Following the Department’s inquiry, repairs were completed to the water softener system in April of 2025, and each apartment unit of the affected building received a $500 rent credit. 

As part of the AVC, MRD Apartments has agreed to improve communication with tenants in the event of future issues affecting essential services. In addition, tenants who filed complaints with the Department will receive an additional $200 rent credit. 

“Property managers are required to provide essential services, including reliable access to water,” Nessel said. “When they don’t, my office is here to help Michigan consumers receive the basic services they are entitled to and deserve.” 

Michigan consumers who suspect consumer protection violations by other companies are encouraged to contact the Department of Attorney General’s Consumer Protection Team at:  

Consumer Protection Team [ [link removed] ]
P.O. Box 30213
Lansing, MI 48909
517-335-7599
Fax: 517-241-3771
Toll-free: 877-765-8388
Online complaint form [ [link removed] ] 

###






AG logo [ [link removed] ]





*Media Inquiries* <[email protected]>




*Latest Releases* [ [link removed] ]




*File a Complaint* [ [link removed] ]








Connect with us:

facebook icon [ [link removed] ] x icon [ [link removed] ] youtube icon [ [link removed] ] instagram icon [ [link removed] ] linkedin icon [ [link removed] ] govdelivery icon <[email protected]> threads icon [ [link removed] ]

If you wish to no longer receive emails from us, 
please update your preferences here:
Manage Preferences [ [link removed] ]  |  Delete Profile [ [link removed] ]

Need further assistance?
Contact Us  |  Help [ [link removed] ]

________________________________________________________________________

Get personalized voter information on early voting and other topics at Michigan.gov/Vote [ [link removed] ].

________________________________________________________________________

This email was sent to [email protected] using GovDelivery Communications Cloud on behalf of: Michigan Attorney General · G. Mennen Williams Building, 7th Floor · 525 W. Ottawa St., P.O. Box 30212 · Lansing, MI 48909 · 517-373-1100
body .abe-column-block { min-height: 5px; } table.gd_combo_table img {margin-left:10px; margin-right:10px;} table.gd_combo_table div.govd_image_display img, table.gd_combo_table td.gd_combo_image_cell img {margin-left:0px; margin-right:0px;} table.govd_hr {min-width: 100%;} p, li, h1, h2, h3 { overflow-wrap: normal; word-wrap: normal; word-break: keep-all; -moz-hyphens: none; -ms-hyphens: none; -webkit-hyphens: none; hyphens: none; mso-hyphenate: none; }