A couple of weeks ago, I was in a Co-op when my card got declined and I began to panic - until I realised everyone’s payments had failed. When the cashier said the now-unfamiliar words “cash only”, we were all forced to abandon our shopping because not one of us was carrying physical money.
It turned out the Co-op had experienced a cyber-attack, the second incident in as many weeks - along with the blackouts in Spain and Portugal - to highlight the importance of having cash at hand. [1]
What really dawned on me afterwards was that the frustration we all felt in that shop is how cash-users feel all the time: denied the right to spend their own money on basic goods and services because it wasn’t the ‘type’ of money retailers wanted.
I’ve learned my lesson: I’ll be keeping cash on me wherever I go moving forward. But because of the move to cashlessness, there’s no guarantee I’ll be able to spend it when and where I want to.