Despite its proven benefits, take-up and continued usage of digital financial services (DFS) lags in many low- and middle-income countries. Though this challenge is multifaceted, the cost of using DFS, particularly mobile money, is a key barrier. However, little has been done to systematically measure and monitor the true costs of conducting DFS transactions, including official fees, extra informal charges, and non-monetary costs such as failed transactions. To address this gap, Innovations for Poverty Action (IPA) created the Transaction Cost Index (TCI).

In this webinar, Xavier Gine (World Bank) and Brian Mwesigwa (IPA) will provide a high-level overview of the results for Year 2 of the Transaction Cost Index, which builds on the results from Year 1. Ria Zapanta (IPA) will then walk through our new Toolkit, which is designed to help regulators, firms, or researchers who wish to measure consumer costs when using digital financial services. The webinar will conclude with a Q&A session allowing participants to discuss findings with the research team. The webinar will be moderated by William Blackmon (IPA).

We look forward to seeing you on April 30th!

Best,
IPA Financial Inclusion Program