After more than a decade, we’ve rebuilt our website from the ground up based on feedback and testing from our users: Consumers, insurance agents and adjusters, and the companies we regulate.
We started the project in July 2023 by asking our users what they wanted and learned that many:
Struggled to find what they were looking for.
Found it difficult to complete the tasks they came to do.
Were overwhelmed by the amount of content on the site.
We also needed to modernize our web management tools and make our site easier for our staff to do their jobs.
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