From Elizabeth Warren <[email protected]>
Subject The truth about the CFPB
Date February 15, 2025 3:29 PM
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Warren for Senate: [link removed]

By trying
to kill the Consumer Financial Protection Bureau, Elon Musk and Donald
Trump are trying to make it easier for Big Banks and corporate CEOs to
trick, trap, and scam you.

This is a way for them to reward their rich and powerful friends who
profit by hurting consumers. And a way for them to get rid of the watchdog
that could stand in the way of their own financial interests.

It’s as simple as that.

But look, their attempts to shut down the CFPB are illegal. It’s also as
simple as that.

The CFPB is still the law. It’s still funded by the law. Elon Musk and
Donald Trump are illegally blocking it, and we’re in the courts right now
to get them to stand down and follow the law.

Another powerful way to fight back is to tell the real story
of the CFPB and how it has helped working people. Trump is saying that
people "in the Midwest and areas" have come up to him and told him that
the CFPB is "destroying" them. I think he just had “concepts of people”
telling him those stories. We need to call out these lies and fight back
with the truth.

I’ve asked this community to share how they have been personally helped by
the CFPB — and hundreds of you wrote in. I want to share a few of the
stories submitted below, and I'm asking you to share them too. Forward
this email, paste the stories into a social media post, read them out loud
to a family member or at an organizing event — it all adds up. Sharing
these stories is how we can push back against Trump and Musk's false
narrative with the facts.

[ [link removed] ]If you or someone you know has gotten help from the CFPB, please click
here and share your story with our team.

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I was the victim of a mobile banking scam involving Zelle. I was scammed
out of $3,000. My bank claimed they were not responsible because Zelle
transactions did not provide the same fraud protection. I contacted the
CFPB to report the issue. Within a week, I heard from the bank’s top
executive. They were refunding the money!

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I’ve suffered from various health conditions for most of my life and my
credit has suffered as I have not always been able to pay all of my
medical bills. I’m so grateful there’s a chance that these debts might be
removed from my credit reports as having bad credit has significantly
impacted my life negatively. The only debts on my credit reports are due
to medical bills that I couldn’t afford to pay. If this agency ceases to
exist then I will never know what it’s like to have decent credit and all
the things this allows in life, and that would be very sad and unfair to
me and others in my situation.

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We had replaced a failing router with our cable company and then wanted to
cancel our cable less than two years later. The company wanted to charge
us a $1,000 cancellation fee. They stated that by replacing our router we
had signed a new two year agreement with them. The CFPB helped us get it
reversed.

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The CFPB helped me have leverage against criminal student loan
organizations (literally criminal, ACS and their counterparts) when I had
no recourse. I learned that I could file a complaint with CFPB and then
use that as leverage to get them to listen to me and work with me on
repayment of my loans. It worked every time. If I did not have CFPB on my
side against for-profit student loan lenders, I would have continued to
get every door slammed in my face. When you report people to CFPB and show
evidence of the filed report, people start LISTENING to you and stop
passing the buck. I am so grateful.

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The CFPB helped me when my student loan servicer, Navient, kept insisting
that I owed money on a student loan after I had already paid it off. I
filed a complaint with the CFPB, and they got Navient to stop sending me
bills.

Additionally, a friend had a plane ticket to Thailand in March 2020, right
as the pandemic was starting. The airline canceled her flight and would
not give her a refund initially. I told her about the CFPB, and they
helped her get a refund for the ticket.

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Chase tried to keep the $750 it owed me for a signup bonus for an account,
based on some b.s. about how "the offer didn't attach." Which would have
been *their* problem, not mine.

I went to the easy, intuitive CFPB site and within minutes had filed a
complaint.

Less than one week later, Chase realized they had been wrong and put the
money in my account.

I didn't know the government could be so EASY.

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My parents’ home was saved by The Consumer Financial Protection Bureau.
The home I grew up in. The home they have lived in for 35 years. The home
to countless sisters, nephews, and cousins that have found themselves lost
but always found warmth and comfort because my parents door was always
open. The bank tried to take it but my father got the CFPB involved...Our
family truly believes the CFPB saved our family home. We are grateful to
them and will fight to do everything we can to show this administration we
will not be silenced.

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Several years ago, I received a letter which stated I owed a collection
agency over $1,000 in debt that was supposedly over ten years old, and I
knew for a fact I owed no such thing. Because I was already aware
contacting the collection agency to dispute the debt could potentially
ensnare me in a nightmare of liability even though I was positive I didn't
owe a single dime, I did research on the CFPB website so I could educate
myself on my rights and how to move forward with confidence in disputing
the debt. I followed the CFPB's advice, and I never heard from the
fake-zombie-debt agency again, not even to acknowledge that they received
my certified letter refuting the debt. We need the government to protect
us, not shake us down to feed wealthy interests' insatiable greed. That's
not a business success, that's a crime.

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The CFPB has helped me about 4 times in the last couple of years when I
had credit report issues with what stores were doing. They were reporting
credit accounts that I did not have. I had contacted these particular
stores over and over to no avail. I contacted CFPB and they took care of
it and got them to respond to my issues, saving me more months of
aggravation.

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When I purchased my home everything was so confusing. However, I
distinctly remember a couple of pages that were very clear with what I was
signing. On top it said CFPB. Those papers I trusted. I had read about the
CFPB. Those papers I read carefully. I am so grateful because it provided
clarity in one of the most important parts of my life.

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Thank you to everyone who shared. These are just a few of the millions of
hard-working Americans who’ve gotten help from the CFPB.

They deserve to be heard. I’m carrying their words in my heart as I bring
their fight to the U.S. Senate. [ [link removed] ]If you have a story about the CFPB to
share, please submit yours here.

I appreciate everything you do to make this fight possible.

Elizabeth







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