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Customer Experience Manager (Management Analyst 5)

*Division*: Strategy & Engagement Division
*Opens*: 1/14/25
*Closes*: 1/26/25
*Salary*: $6,227.00 - $8,377.00 Monthly

About the job

As the Customer Experience Manager, you will be responsible for creating and coordinating customer interactions with DES products and services. A Customer Service Manager looks at the whole customer experience, from initial awareness to post-purchase interactions, ensuring that systems, processes, and standards are aligned with agency best practices and customer needs. You will collaborate with divisional Customer Service and Experience resources to standardize and streamline customer interactions across the organization to help provide seamless access to our services. In this role, you will design and manage customer feedback and navigation systems, as well as develop and implement a strategy for outreach alignment with our key customers. Working closely with strategic communications partners, you will ensure that all outreach and education materials, and tools, are user-centered and effectively communicate key messages. You will collaborate both the agency-wide level and with individual divisions and business lines to ensure alignment with the agency’s overall approach.

View Job Opportunity [ [link removed] ]

How to apply

*Apply online* through Government Jobs by 1/26/25 at 11:59 PM.

*View all DES job opportunities [ [link removed] ]* on the DES Careers page. 








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