As a Bilingual Intake Specialist for Make-A-Wish®, I have the privilege of working with wish kids directly and helping them determine their one, true, most heartfelt wish. It all starts with a Welcome Call with their parents.
I am often telling my team that if you want to truly understand and gain a different perspective of why granting wishes is so important, listen in on a Welcome Call. During the Welcome Call, we inquire on the child’s personality and medical journey, giving parents the opportunity to share the real and raw details of their families' journey. To be completely honest with you, there have been many calls when it’s taken everything in me to not cry. |