Gessy, a 50-year-old Bronx resident who lives near Hunger Free America’s satellite office, learned about our services through a social media post. As a long-time SNAP recipient, she visited us to add her two children to her household. She submitted all the required documents within the same week, but after 30 days without a response, she visited us again.
Our team of Benefits Specialists carefully reviewed her case and found that nothing had been processed. We promptly submitted a mediation request and eventually we were able to get the error corrected. Gessy’s SNAP benefits increased from $298 to $498 per month! She was incredibly relieved and was grateful for the much-needed support and resolution.