We have now published our Annual report statistics, the Supplementary annual statistics and the Member and health authority statistics for 2023-24. These resources provide data transparency and insights, including more detailed information about our claims than is available in our Annual report and accounts 2023/24. View these statistics.

Our new Clinical Negligence Claims Agreement 2024 replaces the Covid-19 Clinical Negligence Protocol established in 2020. It reflects ongoing commitment to fair and efficient resolution of clinical negligence claims while promoting patient safety and learning. It was developed with Action against Medical Accidents (AvMA) and the Society of Clinical Injury Lawyers (SCIL). Learn more about the new agreement.

We have recently published our first Insights - Expert view from NHS Resolution’s Responsible Officer, Sally Pearson, which outlines the importance of first considering local, informal resolution when resolving performance concerns. Learn how Practitioner Performance Advice can support you in deciding whether to manage cases informally or formally.

In July we welcomed six Associate Advisers for Education to the Practitioner Performance Advice team. They will collaborate with our established Advice colleagues to deliver educational programmes aimed at building knowledge and capability in handling complex performance cases. Find out more about our new cohort of Associate Advisers for Education.

We recently published Neonatal jaundice: Illustrative case story. This draws on, and aims to share learning from, clinical negligence cases involving neonatal jaundice. It includes the application of the System Engineering Initiative for Patient Safety (SEIPs) model to aid learning from a system perspective. Learn how to prevent harm – read our case story.

We hosted our first primary and urgent care webinar series earlier this year in collaboration with Northwest panel firms. This four-part series shared learning from claims to promote reflection and improve patient care. The presentation slides are now available on our website.

On 13 September, our Safety and Learning team, in collaboration with Health Services Safety Investigations Body and NHS England, hosted a virtual forum on the benefits of implementing safety science in primary care, responding to patient safety incidents and the support available to staff working in primary care. The recording of the forum is now available.

We have appointed Amerjit Grewal as a new independent member of our Reserving and Pricing Committee. Her expertise in reserving, capital modelling, business planning and pricing, along with her involvement in the Institute and Faculty of Actuaries, will be valuable assets to the committee. Learn more about Amerjit.

In August, our CEO Helen Vernon spoke virtually at the Nordic meeting 2024 for patient insurers. Helen explained our important work in handling claims and sharing learning with the English healthcare system. Learn more about Helen’s talk.