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NGP VAN News

September 2024

Welcome to the September edition of NGP VAN News for NGP customers!

 

Read on to learn about new features, updates, and trainings.

 

FEATURED

Google Pay and Amazon Pay coming soon to Payments

Coming soon, you'll see the ability to add Google Pay and Apple Pay to your contribution forms with just one click!

 

Google Pay and Amazon Pay offer convenience to donors and a proven increase in conversion with no extra effort on your part. Keep an eye out for more information and upcoming release dates.

 

WHAT'S NEW

Preferred Integration API Keys

In the menu to request an API Key, you’ll now see a section called "Preferred Partners,” giving you quick access to the integrations built by NGP VAN partners.

 

Apple Intelligence: What it means for your email program

The new iPhones are officially out, and Apple is planning some changes to its native Mail app over the coming months. The two key changes that bulk senders need to be aware of are replacing pre-headers with AI-generated summaries and introducing Gmail-like categorization tabs for smart content filtering. These changes could come as soon as October with iOS 18.1, but Apple hasn't announced a timeline quite yet. Here's what you need to know to be ready:

  • Subject lines will matter more than ever: With AI-generated summaries eventually replacing pre-headers, your subject line becomes the primary driver of opens for people using the Mail app. Testing various subject lines to different audience segments will be crucial to finding out what resonates best with your supporters.
  • Tab placement is still a win: While the new tab system might seem like it’s adding some complexity, remember that it also means that your emails are still reaching the inbox. Focus on creating subject lines and emails that your supporters will want to open regardless of where exactly they land.
  • A/B testing is your best friend: Use the A/B testing feature in Targeted Email to experiment with different subject lines, hooks, and email structures. We're not yet sure if different parts of the email (for example, the first paragraph) will carry more weight, but testing will help you directly compare engagement levels and inform your strategy moving forward. (Read more about A/B testing) 

We're here to help you navigate these changes and make your email campaigns as impactful as possible ahead of the election. Apple Intelligence is coming soon, and we'll be sure to share any additional insights we have after we all have our hands on the release.

 

TRAININGS

We’re offering new NGP trainings in October! These trainings are for new and beginner users of NGP.

 

NGP 101 — For users who have never used NGP VAN products. Covers the basics of NGP.

 

Compliance 101: For users with a general understanding of NGP, or who have already attended NGP 101. Covers using NGP for compliance, and best practices for record-keeping.

 

Fundraising 101: For new fundraising staff with a general understanding of NGP VAN products, or who have already attended NGP 101, but who may not be familiar with NGP’s fundraising tools.

 

Forms 101: For users with a general understanding of NGP or who have already attended NGP 101. Covers Forms in NGP.

 

Email 101: For users with a general understanding of NGP, or who have already attended NGP 101, but don’t know where to begin when it comes to starting up their email program.

Sign up
 

IMPORTANT DATES

Office closures:

  • Monday, October 14 in observance of Indigenous Peoples' Day

Office closures will be staffed with on-call support coverage.

 

Scheduled maintenance:

  • Saturday, November 16 (6-7AM ET)
  • Sunday, November 17 (6-7AM ET)
  • Monday, November 18 (6-7AM ET)
 
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