How AHC is Combating Coronavirus
We hope you and your family are well. This is a challenging time for all of us - particularly for the children, families and seniors we serve in our communities.
Here at AHC, we are working hard to combat the crisis. Our priority is to keep our residents safely and securely housed and we are committed to achieving that mission.
Many of our staff are working from home and staying in touch via email and video conference calls. Our front-line staff at the properties and our Resident Services team are doing everything they can to keep our apartment communities running smoothly while keeping people healthy and informed.
It's demanding work during a stressful time, and we are grateful to all our dedicated staff members who are committed to supporting our residents during this crisis.
Some specific steps we have taken:
- In anticipation of above-average delinquency rates, AHC Management developed a comprehensive protocol to help residents develop payment plans. Our goal is to keep residents successfully housed and help them get through this crisis. We are also making sure residents know late fees are being waived and evictions for nonpayment of rent are suspended through August 1.
- Our leasing offices are closed for in-person visits, but we are encouraging residents to call us. We are prioritizing emergency maintenance requests. Employees are required to social distance and wear masks and gloves when working near others.
- Our entire Resident Services staff (20+ professionals) has been mobilized to help families in crisis. We've also established a hotline to help residents reach out for help. To date, the Resident Services team has provided one-on-one help to nearly 500 families.
- We are sending weekly notices to all residents with emergency resource information targeted to the six Virginia and Maryland regions we serve.
Meanwhile, AHC projects and partnerships continue despite COVID-19. See below for some positive ways we are continuing to serve the community and support our affordable housing mission. We wish good health and safety to you and your family. And, as always, thank you for your support.
