Multi-billion-dollar computer security vendor Crowdstrike created internet-wide chaos when a flawed update shut down computer systems around the world, affecting banks, hospitals, airlines, libraries, and more. The mess seems to have resulted from a programming error which was compounded by a sloppy operations system that pushed the bug out to millions of customers before the problem was identified.
It was a huge black eye for a company whose business is selling computer security. So, of course, they had to do something to make up to their clients for the massive failure. They obviously had to show they understood the impact of the disruption they caused and the magnitude of the problem. So they dug deep, reached out to their customers, and communicated their heartfelt apology by providing a $10 Uber Eats gift card. It’s safe to say that as compensation for the snafu… this does not compute.
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