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Several Texas Health and Human Services (HHS) systems were impacted overnight by the global CrowdStrike outage.
HHS is working with state partners and leadership to implement a solution expeditiously.
Please do not call the HHS help desk support service areas to report this outage.
Vendor Drug Program systems affected by the outage include:
- Fee for service claim adjudication system
- Pharmacies may not be able to submit claims via the point-of-sale system.
- Switch vendors reporting impact
- Switch vendors may hold claims.
- VDP Provider Portal
- Pharmacies cannot access weekly electronic remittance advice and 835 payment files or check client eligibility.
- Prescribers may be unable to log into the portal but can still contact the call center to request prior authorization.
- Electronic Certificate of Information (eCOI) Portal
- Drug manufacturers cannot access the portal to submit or check the status of eCOIs.
- Rebate portals
- Drug manufacturers cannot access the portal to submit or download invoices.
Gainwell call centers are available to receive calls. Contact the Texas Medicaid Pharmacy and Technical Call Center at 800-435-4165 or the Texas Pharmacy Prior Authorization Call Center at 877-PA-TEXAS (877-728-3927) for assistance.
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