Amazon has suspended 6,000 accounts and has removed more than 500,000 items from its website to stop price gouging during the coronavirus pandemic. The retailer says it has provided information on suspected incidences to US state attorneys general.
Nearly 200 US Foods employees in Denver have been able to keep working after an agreement to assign warehouse workers to grocery store distribution centers, writes Gary Brode. "It gives us hope," said US Foods employee Pablo Coria.
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Voice solutions have become more sophisticated in terms of technology, workflows and analytics for distribution users, writes Roberto Michel. "The explosion of rugged Android devices by trusted device vendors has dramatically changed the perspective of customers on what their device choices are," says Scott Deutsch, a regional president at Ehrhardt + Partner Solutions.
Rerouting the distribution of goods such as toilet paper and food from businesses to consumers during the pandemic has put pressure on producers and retailers, with little economic incentive to make a permanent shift. "You're not able to easily shift supplies from one channel to another," says Nallan Suresh of the University at Buffalo School of Management.
Meeting customer needs and expectations A focus on customer service should be a priority for wholesalers, both in the current climate and moving into the future. How can businesses deliver on that? Hear from experts at NetSuite, Logistics Bureau and SmartBrief in this on-demand webinar.
The coronavirus pandemic hasn't changed the rules of selling, but remember that coming off as self-interested is a bad idea, writes sales trainer Les Lent. Two things that won't work, Lent argues: Waiting out the crisis and relying on marketing to save the day.
The future of business after the coronavirus pandemic may include more e-commerce, increased government intervention and slower overall economic growth, write Kevin Sneader and Shubham Singhal of McKinsey. "In short, resiliency -- the ability to absorb a shock, and to come out of it better than the competition -- will be the key to survival and long-term prosperity," they write.
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The card brands' largest fee increase in more than a decade threatens to wipe out wholesale distribution's already thin margins. Credit card acceptance solutions with surcharge technology pass processing fees on to customers who choose the convenience of paying with cards. Learn how in the on-demand webinar from NAW and Trusted Partner Unified.
