United States Department of State Office of Inspector General

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Inspection of Embassy Kuala Lumpur, Malaysia [ [link removed] ] 05/17/2024 11:18 AM EDT

*What OIG Inspected*
OIG inspected the executive direction, policy and program implementation, resource management, and information management operations of Embassy Kuala Lumpur, Malaysia.

*What OIG Recommends*
OIG made 21 recommendations to Embassy Kuala Lumpur. In its comments on the draft report, the embassy concurred with all 21 recommendations. OIG considers all 21 recommendations resolved. The embassy’s response to each recommendation, and OIG’s reply, can be found in the Recommendations section of this report. The embassy’s formal response is reprinted in its entirety in Appendix B.

*What OIG Found*


* The Chargé d’Affaires and acting Deputy Chief of Mission led the embassy in a professional manner in accordance with Department of State guidance.
* The Chargé d’Affaires fully supported the embassy security program.
* Embassy Kuala Lumpur did not monitor and evaluate grants in accordance with Department standards.
* Consular Section space did not comply with Department standards for accessibility.
* The embassy did not cross-train consular locally employed staff or officers assigned to the Consular Section in U.S. citizen services procedures, such as processing passport applications.
* The embassy did not use the Department’s loanable property module to issue and track all mobile devices and radios.
* Spotlight on Success: Consular managers embraced Microsoft Teams during the COVID-19 pandemic and now creatively use the platform as the Consular Section’s primary means of communication, improving efficiency and coordination.
* Spotlight on Success: Embassy Kuala Lumpur’s Information Management unit used Microsoft OneNote and Planner applications to maintain efficient operations and enhance coordination.
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