WHAT’S GOING ON LOCALLY
THAMES WATER COMPENSATION At the public meeting a fortnight ago Thames Water offered a minimum £30 goodwill payment to all affected. This week I followed up with them to ask how the payment would be assessed and paid. As this of such widespread interest here is what they said in full:
"We want to be clear that we absolutely believe everyone who has told us they were affected. There have been cases where our data doesn’t match-up with what people experienced but we don’t doubt for a moment that they are telling the truth. With that in mind, we are committed to the following:
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Providing all customers affected by the water outage, no matter for how long, a payment of £30 as a credit to their bill.
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Providing all customers that have felt the need to follow-up with a complaint or enquiry a payment of £30 in recognition of the poor experience. This will also be as a credit to their bill.
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For those who followed-up with us, we will review each case individually to understand the amount the customer is requesting. If the customer hasn’t been clear, we will assign a sum which is a fair reflection of others on their supply network, but the minimum will be £30. This will bring balance to the payments being made at a local level and applies regardless of how their feedback was received, whether that be through Thames Water, their MP or the Consumer Council for Water.”
CEO Chris Weston has been meeting those affected as he agreed. My team (who represented me whilst I was in Ukraine) say he listened to feedback and recognised Thames Water needs to change - especially in respect of their customer guarantee scheme which is 'not fit for purpose' at the moment. Whilst it should never have got to this, it is progress after months of work.
FEEDBACK WITH CONSUMER COUNCIL FOR WATER Following on further from the Thames Water public meeting, I am also arranging for residents to have a comprehensive feedback session with Mike Keil CEO of Consumer Council for Water and his team, so watch out for the details of this upcoming imminently.
FARNHAM INFRASTRUCTURE PLAN Good to see that two nights ago Waverley Borough Council awarded extra funding for the Farnham Infrastructure Plan. A few weeks ago I wrote about the development of the town centre in my Herald column. It is really great to see all the progress that has been made– here’s to even more!
ALFOLD Thank you to Alfold Parish Council and Cllr Kevin Deanus for keeping me up to date about the upcoming application for an additional 350 houses in Alfold on the Springbok Estate. I will be keeping a close eye on this as the site is not allocated in the adopted Alfold Neighbourhood plan. I have been contacted by many Alfold residents already about these very controversial proposals.
BRAMLEY There is more work at Gosden Common pumping station this week which is causing traffic on the A281. Thames Water tell us this is hopefully the last of the work to unblock this pipe which should be completed by the weekend.
BLACKHEATH MAY FAIR The Blackheath Village Society are putting on an amazing selection of stalls and live music for the 50th Anniversary of their May Day Fair on Bank Holiday Monday– 6th May 2024. Information about the day and parking can be found here - I hope to be there at some stage with the Hunt tribe.
ASH BRIDGE Over the bank holiday weekend, 19 beams will be installed on the Ash road bridge using a 750-tonne crane to create a new crossing over the railway. A viewing area will be created on the site and residents are invited to watch the work on 4th and 5th May between 10.00 and 12.00, and 16.00 and 17.00. Booking is needed– more information here. One for budding young engineers!
SUSTAINABILITY AWARDS Congratulations to The Star in Godalming and The Hare and Hounds in Farnham for receiving sustainability awards from the British Institute of Innkeeping for their efforts in reducing waste and increasing recycling. Do raise a glass to their outstanding work this weekend!
CANVASSING There is no better way to recover from the Marathon than with some canvassing sessions! We have lots of sessions planned ahead of next week’s by-election in Milford and the election for our Police and Crime Commissioner.
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