Washington, DC - Today, Congressman Van Drew shared resources for the health industry professionals who are still being affected by the February 21st ransomware cyberattack on Change Healthcare, a subsidiary of UnitedHealth Group. To mitigate the threat, UnitedHealth Group disconnected Change Healthcare's system, affecting providers' ability to access their medical billing and insurance claims systems. In an effort to support the providers affected by this disruption, UnitedHealth Group has launched funding relief programs, and so far, they have provided over $5 billion to those in need. For more information on the temporary provider funding assistance, please see the resources below.

Resources:

• To find out more about your eligibility for financial support, click here or call 1-877-702-3253.
• Timing Updates: To see the most up-to-date information on the timeline to restore Change Healthcare systems for pharmacy services, payments, and medical claims, please click here.
• Temporary Provider Funding Assistance: To learn more about how to enroll and access temporary funding assistance, you can access an on-demand, how-to video available here. The funding assistance program now extends the repayment period to 45 business days to provide even greater flexibility, and repayment will not be sought until after normal claims processing or payment processing services have resumed and payments impacted during the service disruption are processed.
• Pharmacy Network: Electronic prescribing is now functional with claim submission and payment transmission also available. If pharmacies are experiencing any additional disruption to pharmacy services, please click here.
• Submitting Claims/Payments: For additional information on workarounds for submitting claims/payments, guidance on prior authorizations and more, click here.
• Secure Data Transfer: If you need help submitting claims or uploading and securely transferring larger files, click here.
• Status Dashboard: Get regular updates about products and services, including uptime and support availability here.
• Need Additional Help? Contact Change Healthcare Client Services at: [email protected]. For Accounts Payable inquiries, email: [email protected].
• If you are having any difficulty receiving a response related to this issue, please do not hesitate to give our office a call at (202)-225-6572 or (609)-625-5008.