Press Release

*Jeff Hayden to Serve as Director of DIFS? Office of Appeals, Legal Research, and Market Regulation*

*Media Contact:?**Laura Hall*, (517) 290-3779, [email protected]?
*Consumer Hotline:* 877-999-6442, Michigan.gov/DIFScomplaints [ [link removed] ]

*FOR IMMEDIATE RELEASE:* February 27, 2024

(LANSING, MICH) Michigan Department of Insurance and Financial Services (DIFS) Director Anita Fox is pleased to announce that Jeff Hayden has been promoted to serve as the new Director of the Office of Appeals, Legal Research, and Market Regulation (OALRMR).

?We are fortunate that Jeff will be continuing to protect Michigan consumers in his new role here at DIFS,? said *Director Fox. *?Jeff is a dedicated public servant and leader with more than a decade of experience. Jeff?s leadership will help us to focus on increasing consumer protections for Michiganders and holding the insurance industry accountable.?

Jeff joined DIFS as the manager of the Company Market Regulation unit in April 2022. Before joining DIFS, Jeff worked for a decade litigating insurance claims. Prior to that, Jeff interned in the United States District Court for the Western District of Michigan and at the Michigan Court of Appeals. Jeff holds degrees from Calvin University and Michigan State University College of Law.

OALRMR was formed in November 2023 when the Company Market Regulation unit joined the Office of Research, Rules, and Appeals. As OALRMR Director, Jeff will maintain responsibility over the strategic vision of the Company Market Regulation unit and will oversee a variety of important consumer protection functions, including:


* Processing consumers? appeals of health insurance denials under the Patient?s Right to Independent Review Act [ [link removed] ];
* Conducting market regulation [ [link removed] ] analysis, examinations and inquiries to ensure that Michigan?s insurance companies operate fairly and in compliance with state and federal laws as well as DIFS? bulletins;
* Drafting bulletins, administrative rules, and other formal and informal guidance to the industries DIFS regulates.

For more information about the OALRMR or DIFS? other areas of regulatory responsibility, visit Michigan.gov/DIFS [ [link removed] ] or call 877-999-6442, Monday through Friday 8 a.m. to 5 p.m.

The mission of the Michigan Department of Insurance and Financial Services is to ensure access to safe and secure insurance and financial services fundamental for the opportunity, security, and success of Michigan residents, while fostering economic growth and sustainability in both industries. In addition, the Department provides consumer protection, outreach, and financial literacy and education services to Michigan residents. For more information, visit Michigan.gov/DIFS [ [link removed] ]?or follow the Department on Facebook [ [link removed] ], X [ [link removed] ], or LinkedIn [ [link removed] ].

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