EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV System ? What this Means for Providers, FMSAs, and CDS Employers

As mentioned in the GovDelivery notice sent on Feb. 9 and posted by Texas Medicaid & Healthcare Partnership (TMHP) on Feb. 12, program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers should not submit Visit Maintenance Unlock Requests (VMURs) for dates of service prior to going live with HHAeXchange or their EVV proprietary system. HHSC is actively working with TMHP to develop a solution to allow visit maintenance for program providers, FMSAs, and CDS employers.

In the meantime, please note that HHSC stopped the clock on the deadline to submit VMURs for dates of service prior to Oct. 1, 2023.

Next Steps

Once the hold has lifted, HHSC and TMHP will notify users of HHAeXchange and EVV Proprietary System Operators (PSOs) that they may resume visit maintenance, including submitting VMURs, for dates of service prior to their go-live date with their current EVV system.

Note

All required visit maintenance, for dates of service on or after the go-live date with HHAeXchange or an EVV proprietary system, can be performed in your current EVV system. VMURs for dates of service on or after the go-live date can be sent to your payer.

Resources

• Register your email address with GovDelivery to receive EVV notices by email.
• Email TMHP for assistance with the TMHP EVV Portal or visit the TMHP EVV website.
• For more information about EVV, visit the EVV webpage or email HHSC EVV Operations for questions.