Read about our unlawful act notice for Pontins
If you have trouble accessing this email, please use the web version [ [link removed] ]
Cymraeg [link removed]
15 February 2024
Pontins served with unlawful act notice after race discrimination investigation
We have served Pontins holiday parks with an
Unlawful act notice [link removed] following an investigation launched in May 2022.
Our investigation [link removed] found multiple instances of race discrimination against Irish Travellers. We have published these findings in
Our report [link removed] .
Pontins, owned by Britannia Jinky Jersey Limited, was found to have committed several breaches of the
Equality Act 2010 [link removed] . These included:
Creating and maintaining a list of common Irish surnames labelled as ‘undesirable guests’ and instructing staff to decline or cancel bookings made under those names.
Introducing rules requiring guests to appear on the electoral register, a practice found to be discriminatory against Gypsies and Travellers, who are less likely to be on the register.
These discriminatory practices occurred between 2013 and 2018, and were supported by senior managers.
We remain concerned about Pontin's current terms and conditions, which still includes electoral roll checks. We have found these terms to be discriminatory towards Gypsies and Travellers.
Now that we have issued Pontins with
An unlawful act notice [link removed] they must, by law, produce an action plan to set out how they intend to meet our recommendations.
This action plan must be produced by 5pm on Tuesday 9 April 2024.
Read our report: Investigation into Pontins holiday parks [link removed]
Read our blog on whistleblowing and our investigation into Pontins [link removed]
Read about the Equality Act 2010 [link removed]
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Privacy notice [link removed]
Equality and Human Rights Commission
Third floor, Windsor House, 50 Victoria Street, London, SW1H 0TL
Update [link removed]
