DIFS Recovers More than $19.5 Million for Michigan Consumers in 2023

Media Contact:?Laura Hall, (517) 290-3779, [email protected]?
Consumer Hotline: 877-999-6442, Michigan.gov/DIFScomplaints

FOR IMMEDIATE RELEASE: February 12, 2024?

(LANSING, MICH) The Michigan Department of Insurance and Financial Services (DIFS) is announcing that the department helped recover more than $19.5 million for Michigan consumers in 2023. In addition, DIFS staff answered nearly 140,000 consumer phone calls, a single year record, and handled more than 7,500 consumer complaints.

?DIFS serves as a consumer protection agency and our most important mission is helping Michiganders with questions and complaints as they manage their insurance or financial services,? said DIFS Director Anita Fox. ?Last year, DIFS handled a record number of consumer phone calls and helped put more than $19.5 million back into the pockets of Michiganders. DIFS? staff will continue to work hard on behalf of Michiganders in 2024 and beyond.?

DIFS is the state agency that regulates the insurance and financial services industries in Michigan. The DIFS Office of Consumer Services is responsible for assisting consumers with inquiries and complaints about the insurance and financial services industries in Michigan. Through the DIFS Call Center and complaint handling processes, DIFS achieved:

• Total consumer recoveries: $19,665,573
• Consumer calls answered: 139,969
• Consumer complaints received: 7,543

In addition to directly assisting consumers with questions and complaints, DIFS also licenses insurance agents, insurance companies, state-chartered banks and credit unions, and other financial services companies. DIFS? regulatory oversight helps to ensure that Michigan consumers have options that are safe, sound, and trustworthy when it comes to shopping for insurance and financial services.

Consumers who have questions or disputes that cannot be directly resolved with their insurance or financial services provider can contact DIFS at 877-999-6442 Monday through Friday from 8 a.m. to 5 p.m. or visit Michigan.gov/DIFScomplaints.

The mission of the Michigan Department of Insurance and Financial Services is to ensure access to safe and secure insurance and financial services fundamental for the opportunity, security, and success of Michigan residents, while fostering economic growth and sustainability in both industries. In addition, the Department provides consumer protection, outreach, and financial literacy and education services to Michigan residents. For more information, visit Michigan.gov/DIFS?or follow the Department on Facebook, X, or LinkedIn.

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