From Mayor Karen Bass <[email protected]>
Subject Frequently Asked Questions After The Storm
Date February 10, 2024 3:53 AM
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Thank you to all the Angelenos that stayed safe and informed during the storm. Thanks to your preparedness, there were zero storm-related deaths this week. Thank you for staying safe and informed.

As we recover from intense rainfall this week, the City continues to respond to impacts and support recovery efforts with emergency crews ([link removed]) clearing mud and debris flows, power outages, fallen trees, roadway flooding and other obstructions across the city.

After the 4.6M earthquake ([link removed]) that was felt in our region this afternoon, we urge Angelenos to prepare for the possibility of ANY emergency ([link removed]) .
NOTE: In order for the City of Los Angeles to be eligible to receive assistance from the federal government, please fill out this survey ([link removed]) hosted by Los Angeles County if you have damage to your home.

To report mudslides or debris in the street, call 311 or submit a request for service with the MyLA311 app ([link removed]) . We will continue gathering information to provide Angelenos with additional assistance as our recovery continues. Scroll for answers to frequently asked questions regarding assistance.

City Response

Mud and Debris Flow:
City agencies are responding to reports of mudslides and debris flows particularly along canyon roads and hillsides. Commuters are advised to avoid driving on canyon roads.

Building and Safety Inspectors are assessing homes near the affected areas, and the Bureau of Engineering team has assessed the need for restoration of slope stability and has already begun to reconstruct the affected hillsides.

Department of Transportation Traffic Officers have been deployed to support multiple closures and direct drivers away from impacted areas. As recovery work continues, drivers are advised to avoid canyon roads which may be subject to sudden and intermittent closures as city crews work on assessment and repairs.
Heavy winds and rain caused multiple power outages across Los Angeles. Thanks to the work of LADWP crews, more than 100,000 households have had their power restored since the start of the storm. Angelenos can report outages at LADWP.com/Outages.

Stormwater Capture:
In collaboration with LA County Flood Control and Los Angeles Department of Water and Power, preliminary estimates show that more than 7 billion gallons of stormwater have been captured in Los Angeles alone since the beginning of Sunday’s storm event.

Shelter Reponse During The Storm:
With the alert of severe weather in the forecast for our region, Los Angeles established a coordinated approach in partnership with the Los Angeles Homeless Services Authority to outreach and connect with unhoused Angelenos across the City. Targeted outreach was done in the waterways and high flooding areas, including in the L.A. River and Sepulveda Basin. We secured hundreds of hotel vouchers and opened additional recreation and park shelters to keep unhoused Angelenos safe and dry with access to supportive services.

The work doesn’t stop there, we are shifting the way we recover by including a plan after the storm with the goal of connecting unhoused Angelenos in a shelter with ongoing services and interim housing options.

Frequently Asked Questions After The Storm:

If I have mud in my yard what do I do?
* Angelenos can report damage to 311. The Department of Building and Safety has been activated to go out and assess reports of damage.

If my house has damages, where can I receive assistance?
* Angelenos are recommended to contact their insurance company and document their damage. Document every loss and expense. Take photos, keep receipts and contact your Insurance Agent. A recovery plan can take these things into account and help you make the most of your time and money. To file a claim click here ([link removed]) . Local Assistance Centers are able to provide California state ([link removed]) or federal government ([link removed]) disaster assistance.

How do I find out which roads are closed?
* The city has established an Interactive Evacuation and Road Closure Map ([link removed]) .

What if my backyard is stable, but I'm worried it's about to collapse? Where can I find help?
* We recommend Angelenos to seek advice from a geotechnical expert. A professional can advise on the best ways to prevent or reduce landslide risk without creating further hazards.

My house was yellow or red tagged, what do I do? Where do I get updates from?
* If evacuated, return home only when it has been indicated and safe to do so. The Department of Building and Safety will continue to communicate with impacted households until repairs have been completed. Find more information on how to determine when there is a threat of flash flooding and debris flows here. ([link removed])

What if there is a broken pipe in my apartment or home?
* Floodwaters damage materials, leaving mud, silt and contaminants that can promote the growth of mold ([link removed]) . You need to safely and thoroughly dry your home ([link removed]) to reduce these hazards and the damage they cause. LADWP recommends having an emergency supply of water in case the pipe infrastructure in your area receives damage during an emergency disaster. Find emergency resources from LADWP here ([link removed]) .

How can I prepare for future flooding?
* During the storm season, local Fire Stations offer free sand and sandbags. Find your local station here. ([link removed])

SUBMIT A REQUEST TO 311 ([link removed])
While we won’t see the chance of rain until next week, now is a good time to prepare for any emergency or weather related disaster.

Visit Ready.LACity.gov to learn how you can plan for any emergency and create an emergency kit for any disaster.

The city will continue to assess damage and respond quickly and safely to ensure we recover and prepare for future severe weather conditions.

Karen Bass
Mayor
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