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From the Editor's Desk

Is Your Hospitality Business Ready for a Robot?

As more businesses in the hospitality industry consider robots as a solution to a thinned frontline service workforce, owners and operators must recognize that their investment in a service robot extends beyond the hardware and software. It may require targeted training, small architectural and design improvements to the physical space, an assessment of organizational and managerial readiness, or all of the above. Service robots can help elevate customer service if their purpose is clear, if their physical environment is conducive, and if leadership actively supports staff during the adoption process.

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Austin Says Iran Trains and Funds Militias Targeting U.S. Troops  
  

Austin Says Iran Trains and Funds Militias Targeting U.S. Troops
Iran has signaled that it will not escalate tensions with the United States. The head of Iran’s Revolutionary Guards said on Wednesday that Tehran was “not looking for war.” And Kataib Hezbollah, the Iran-backed militia that American officials believe is responsible for the attack in Jordan, has said it would suspend military operations in Iraq, where it operates.


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Some dementia patients might have reversible symptoms caused by cirrhosis, study says - STAT (No paywall)  
  

Some dementia patients might have reversible symptoms caused by cirrhosis, study says
But some dementia patients, even up to 10% of people diagnosed with the condition, might actually have undiagnosed liver disease and accompanying neurological problems, a new study in JAMA Open Network suggests. Most importantly, it’s possible their liver-related brain symptoms could be resolved with treatment.


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We’re naming cancers all wrong, oncology leader says - STAT (No paywall)  
  

We’re naming cancers all wrong, oncology leader says
Naming cancers solely by the organs they originate in is getting a bit old, according to Fabrice André, a medical oncologist at Gustave Roussy in France and the president-elect of the European Society of Medical Oncology. Instead, André hopes to push for a new naming system that emphasizes the molecular characteristics of a cancer, regardless of its tissue of origin.


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The uncomfortable truth about AI’s impact on the workforce is playing out inside the big AI companies themselves - Fortune (No paywall)  
  

The uncomfortable truth about AI’s impact on the workforce is playing out inside the big AI companies themselves
After Microsoft and Google parent Alphabet continued to talk up massive AI investments in earnings calls on Tuesday, we’re past the point of wondering whether the next great tech arms race is upon us. It’s here. 


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How Sarah J. Maas Built a Sprawling Fantasy Multiverse - TIME (No paywall)  
  

How Sarah J. Maas Built a Sprawling Fantasy Multiverse
It’s 9:30 on a freezing Monday night in January and there’s a line stretching down the block outside of the Book Club Bar in the East Village of Manhattan. The occasion: a midnight release party for fantasy author Sarah J. Maas’ new book, House of Flame and Shadow, the third entry in her Crescent City series. The twist—there’s always a twist where Maas is concerned—Maas is on her way to surprise the throng of almost exclusively female fans willing to wait in the cold for a chance to get their hands on her book the minute it becomes available.


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OpenAI says GPT-4 probably won't help in developing biological weapons  
  

OpenAI says GPT-4 probably won't help in developing biological weapons
While OpenAI is a for-profit company, the startup also operates like a nonprofit in some regards. The company has built a preparedness team to track, evaluate, forecast, and protect against “catastrophic risks” posed by increasingly more powerful AI models.


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Elon Musk and Bob Iger top the list of America's most overrated CEOs as ranked by their peers - Fortune (No paywall)  
  

Elon Musk and Bob Iger top the list of America's most overrated CEOs as ranked by their peers
Fortune‘s annual list of most admired companies is out. The survey, now in its 26th edition, has been sent to thousands of executives, businesses, directors, and industry analysts to measure big businesses’ reputations, as told by their rivals and friends. In addition to ranking companies, we also asked CEOs to rank which of their peers are overrated and which don’t get enough credit.


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Here's the Happiness Research that Stands Up to Scrutiny - Scientific American (No paywall)  
  

Here's the Happiness Research that Stands Up to Scrutiny
From meditation to smiling, researchers take a second look at studies claiming to reveal what makes us happy


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A Select Few Witnessed Alabama’s Nitrogen Execution. This Is What They Saw.  
  

A Select Few Witnessed Alabama’s Nitrogen Execution. This Is What They Saw.
Lawyers for the state had asserted in court papers that the use of nitrogen gas, pumped into a mask, would render Mr. Smith unconscious within seconds and then kill him. But a week after the execution, most witnesses who have spoken publicly said Mr. Smith remained conscious for several minutes, and many described it as a profoundly disturbing event.


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The Young Black Conservative Who Grew Up With, and Rejects, D.E.I.  
  

The Young Black Conservative Who Grew Up With, and Rejects, D.E.I.
But, he continued, they should not be paid now. “There’s a difference between acknowledging history and allowing history to distract us from the problems we face today,” he said, pointing to endemic problems that affect Black Americans, such as poor schools, dangerous neighborhoods and a punitive criminal justice system.


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Defense Secretary Tries to Explain Why He Kept His Illness Secret  
  

Defense Secretary Tries to Explain Why He Kept His Illness Secret
“When you’re president of the United States, you’ve got a lot of things on your plate,” he said. “I just didn’t feel that that was a thing that I should do at the time. But again, I recognize that that was a mistake.”


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TikTok isn't as popular among users as you'd think  
  

TikTok isn't as popular among users as you'd think
But Facebook isn’t going anywhere anytime soon. The site hit a record 3 billion monthly active users across the globe last year, in part due to the popularity of Reels, and it received the second-most worldwide site visitors in 2023 behind YouTube. More American millennials use the site than younger ones, but it’s still widely used by other age groups. According to Pew, 69% of Americans ages 50 to 64 used Facebook last year, and 58% of those over 65.


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A record portion of rich people are buying mansions with cash  
  

A record portion of rich people are buying mansions with cash
Even so-called “jumbo” mortgages, so big the government won’t buy them from private credit markets like most home loans, are getting harder to come by—the Fed says that 1 in 4 banks are tightening lending standards for them.


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French Farmers’ Unions Urge End to Roadblocks Amid Government Proposals  
  

French Farmers’ Unions Urge End to Roadblocks Amid Government Proposals
The move came despite displays of broader fury against the European Union’s farming policies and environmental rules in neighboring Belgium, where thousands of farmers protested on the fringes of a gathering of E.U. leaders, throwing eggs and firecrackers at the police, who responded with water cannons. Farmer protests have also broken out in recent weeks in Portugal, Germany and Greece.


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TikTok Just Lost a Huge Catalog of Music. What Happened?  
  

TikTok Just Lost a Huge Catalog of Music. What Happened?
Universal is the biggest of the three major music conglomerates — the others are Sony and Warner — that have deals with thousands of music stars to release their music. Besides Swift and Drake, its labels’ biggest names include Olivia Rodrigo, Morgan Wallen, Nicki Minaj, Billie Eilish, Noah Kahan, Post Malone and Lorde, and it has deals with K-pop giants like Stray Kids and NewJeans.


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Amazon cloud unit speeds up revenue growth as clients adopt AI services  
  

Amazon cloud unit speeds up revenue growth as clients adopt AI services
Starting in January, Amazon is extending the useful life of its servers from five years to six, a change that should boost first-quarter operating income by $900 million, Olsavsky said on the earnings call. Amazon announced similar changes in 2020 and 2022.


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UK manufacturers hit by Red Sea disruption and rising shipping costs  
  

UK manufacturers hit by Red Sea disruption and rising shipping costs
In the US, the Institute for Supply Management’s latest manufacturing survey, also released on Thursday, showed supplier delivery times rebounded to their highest level in more than a year, while the prices paid index hit a nine-month high.


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Murder charges upgraded for Canada man who allegedly sent 'suicide kits'  
  

Murder charges upgraded for Canada man who allegedly sent 'suicide kits'
In Canada, Crisis Services Canada can be contacted at any time on 1.833.456.4566, or via text on 45645 from 4pm-12am ET. In the US, you can call or text the National Suicide Prevention Lifeline on 988, chat on 988lifeline.org, or text HOME to 741741 to connect with a crisis counselor. In the UK and Ireland, Samaritans can be contacted on freephone 116 123, or email [email protected] or [email protected]. In Australia, the crisis support service Lifeline is 13 11 14. Other international helplines can be found at befrienders.org


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Procter & Gamble staff held hostage in Turkish factory freed in police raid  
  

Procter & Gamble staff held hostage in Turkish factory freed in police raid
The US embassy in Ankara issued a warning in November about demonstrations “critical of US foreign policy” and calls for boycotts of US businesses. The advice followed protests and attacks on outlets such as McDonald’s and Starbucks over the Gaza conflict.


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Israeli ministers reportedly considering limiting aid entering Gaza  
  

Israeli ministers reportedly considering limiting aid entering Gaza
The plan emerged from talks in Paris involving intelligence officials from Israel, the US and Egypt and the prime minister of Qatar. Efforts to broker a pause in hostilities have been under way since a seven-day truce in November, in which about 100 Israeli hostages were exchanged for 240 Palestinian women and children held in Israeli jails.


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First look at Lionel Messi's star role in Super Bowl ad with Dan Marino, Jason Sudeikis  
  

First look at Lionel Messi's star role in Super Bowl ad with Dan Marino, Jason Sudeikis
The best thing about the ad is that it simply lets Messi do the thing he\'s best at. It doesn\'t ask him to act, not really. It doesn\'t request he throw himself headlong into the marketing circus so many American athletes learn and excel at. Instead, the ad puts a ball at his feet and asks him to make some magic happen.


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NBA Trade Machine - ESPN  
  

\';projHTML += (diff != 0) ?\'With this trade you have \'+effect+\" \"+\"this team\'s projected wins by \"+Math.abs(diff)+\'.\':\'You have not affected the winning percentage of this team.\';projHTML += \'


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Utah Bans D.E.I. Programs, Joining Other States  
  

Utah Bans D.E.I. Programs, Joining Other States
Despite leading a deeply conservative state, Governor Cox had built his brand as a moderate. His embrace of the D.E.I. bill represented a somewhat surprising shift, said Michael Lyons, a political science professor at Utah State University. (Mr. Cox also signed a separate bill on Tuesday that requires transgender people to use public bathrooms that match their sex at birth.)


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Atmospheric River Drenches California, With More Storms on the Way  
  

Atmospheric River Drenches California, With More Storms on the Way
The current storm hit Northern California first, flooding roads on Wednesday and prompting the closure of streets and schools in rural communities. At least one person had to be rescued from a car that was taking on water in Sonoma County, and forecasters warned of big, dangerous waves on the coast.


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Teen Accused of Swatting Call at Florida Mosque Is Thought to Be Behind Many More  
  

Teen Accused of Swatting Call at Florida Mosque Is Thought to Be Behind Many More
F.B.I. agents served a search warrant at Mr. Filion’s home in California on July 15, 2023, and obtained a number of “devices.” Social media activity and other information gathered from those devices, which agents didn’t specifically identify, led the authorities to believe that Mr. Filion could have been behind dozens of swatting calls across the country that targeted a government building, a Jewish children’s hospital, several schools, several historically Black colleges and universities, and his own home, according to the arrest affidavit.


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Inside Impeachment’s Rise as a Weapon of Partisan Warfare  
  

Inside Impeachment’s Rise as a Weapon of Partisan Warfare
The current impeachment drives in the House have been nettlesome to the Biden team and certainly to Mr. Mayorkas, who issued a defiant seven-page letter before the House Homeland Security Committee voted for articles of impeachment against him along party lines this week. But where impeachment consumed the White House under Richard M. Nixon, Bill Clinton and Mr. Trump, it is barely an afterthought in the Biden West Wing.


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Schumer Plans Vote Next Week on Border and Ukraine Deal, but Prospects Are in Doubt  
  

Schumer Plans Vote Next Week on Border and Ukraine Deal, but Prospects Are in Doubt
“We are getting very close,” Mr. Schumer said on the Senate floor, arguing that the forthcoming bill would be a vital tool for “enabling us to address multiple crises around the globe.”


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Democrats Warn Their Voters Against Backing Haley in South Carolina  
  

Democrats Warn Their Voters Against Backing Haley in South Carolina
Effectively the last candidate standing between Mr. Trump and the nomination, she faces long odds in her home state, where the Republican electorate is even friendlier to her opponent. To achieve her goal of doing better than her 43 percent mark in New Hampshire, she most likely must expand her coalition or cobble together a new one.


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Supreme Court to Mull Trump Ballot Questions  
  

Supreme Court to Mull Trump Ballot Questions
While the court’s decision will technically be limited to the question of whether Trump’s name can appear on the primary ballot in the state of Colorado, it will almost certainly have a much broader impact. Plaintiffs in several other states have also sought to bar him from running in November and are waiting for the justices to give them guidance on how to proceed.


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History of Failure on Border Policy Hangs Over Current Push in Congress  
  

History of Failure on Border Policy Hangs Over Current Push in Congress
“If we’d have done any of those bills, we wouldn’t have these problems today,” said Senator Lindsey Graham, Republican of South Carolina and a charter member of numerous “gangs” of lawmakers that have repeatedly and unsuccessfully tried to strike border deals, notably in 2007 and 2014.


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Biden Takes Aim at Grocery Chains Over Food Prices  
  

Biden Takes Aim at Grocery Chains Over Food Prices
The rate of increase is slowing rapidly: In December, prices for food consumed at home were up by just over 1 percent, according to the Labor Department. But administration officials say Mr. Biden is keenly aware that prices remain too elevated for many families, even as key items, like gasoline and household furnishings, are now cheaper than they were at their post-pandemic peak.


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Most Republican Senators Barred From Re-election in Oregon After Walkouts  
  

Most Republican Senators Barred From Re-election in Oregon After Walkouts
Six of the lawmakers will be left off this year’s ballot, although two of them have already signaled their plans to retire. Four others will be barred from the ballot when they would have been up for re-election in 2026.


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Michigan Had No Seat at R.N.C. Meeting, but 2 People Showed Up Anyway  
  

Michigan Had No Seat at R.N.C. Meeting, but 2 People Showed Up Anyway
So when they converged at the Horseshoe Las Vegas for the R.N.C.’s winter meetings this week, neither got official recognition. Organizers relegated Ms. Karamo and Mr. Hoekstra to guest credentials, barring them from voting on party resolutions amid a continuing review of who is the rightful chair.


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California Aims $2 Billion at Students Hurt by Remote Learning to Settle Lawsuit  
  

California Aims $2 Billion at Students Hurt by Remote Learning to Settle Lawsuit
State officials say the money — which will come out of a larger pot of dollars already set aside for districts, pending legislative approval — is part of an ongoing commitment to serving the most vulnerable students.


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Mother of Michigan School Shooter Testifies in Her Own Defense  
  

Mother of Michigan School Shooter Testifies in Her Own Defense
Ms. Crumbley’s defense lawyer, Shannon Smith, had hoped to question Ethan Crumbley, but the judge said she would not require him to testify, because he was expected to invoke his Fifth Amendment right against self-incrimination.


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Taylor Swift Is a ‘Treasure,’ Says Liz Cheney, a Prime Trump Critic  
  

Taylor Swift Is a ‘Treasure,’ Says Liz Cheney, a Prime Trump Critic
Mercilessly mocked, some Republicans and conservative commentators have tried to pull it back. Spencer Cox, the Republican governor of Utah, said the 2024 election was going to be bad enough “without us making up more stupid stuff to fight about.”


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A Conversation With Toni Atkins, the Departing State Senate Leader  
  

A Conversation With Toni Atkins, the Departing State Senate Leader
She agreed to an exit interview, and we spoke by phone right around the time she was announcing her campaign for governor. I intended to focus on her political legacy, but we ended up talking mostly about her roots in Appalachia. Here’s our chat, lightly edited.


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U.S. Makes Initial Offers in Medicare Drug Price Negotiations  
  

U.S. Makes Initial Offers in Medicare Drug Price Negotiations
The drugs subject to price talks include Eliquis, Jardiance, Xarelto, Januvia, Farxiga, Entresto, Enbrel, Imbruvica and Stelara. Fiasp and NovoLog insulin products were also selected. The administration did not publicly reveal how much it was offering for the medications, which are covered under Medicare’s program for prescription drugs that patients take at home, known as Medicare Part D.


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Amazon’s record-breaking holiday season meant a big jump in sales  
  

Amazon’s record-breaking holiday season meant a big jump in sales
Jassy told investors that some Amazon mobile app users can now ask Rufus questions like, “Which are the best cold weather rain jackets?” and receive coherent and thoughtful recommendations.


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Meta's metaverse is back  
  

Meta's metaverse is back
On the conference call, Zuckerberg laid out his vision for the year ahead: make Meta a stronger tech company, a leaner one, and realign its businesses for the future. “People looked at what we were doing as if it might have been some kind of short things, [but] that’s not really [how we operate],” he added.


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Apple stock falls even after earnings beat Wall Street's expectations  
  

Apple stock falls even after earnings beat Wall Street's expectations
But even with its bright report, Apple shares fell as much as 3.3% after the bell to $180.60. That’s much lower than the stock’s high of nearly $196 in the week following the release of its pricey mixed-reality headsets, Apple Vision Pro, on Jan. 17.


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Starbucks' growth is cooling, and competition is heating up  
  

Starbucks' growth is cooling, and competition is heating up
Coffee is big business, and while Starbucks seems like it’s always on top of the heap (with continuing expansion plans), it looks like the company has some competition hot on its heels. We’ll just have to see how the long game plays out.


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Taylor Swift shows boost local economies almost as much as hosting a Super Bowl  
  

Taylor Swift shows boost local economies almost as much as hosting a Super Bowl
The report is another example of the power Swift wields over the economy. And it comes just days before Swift’s boyfriend, Kansas City Chiefs tight end Travis Kelce, is set to compete at the 2024 Super Bowl on Sunday (Feb. 11) against the San Francisco 49ers. A separate report found that the couple alone has generated $331.5 million in brand value for the Chiefs and the NFL.


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Lewis Hamilton joins Ferrari, investors slam the gas pedal  
  

Lewis Hamilton joins Ferrari, investors slam the gas pedal
“In Formula 1, we fought till the very last race,” Vigna said on the call. “Even though the last season has been a difficult one, often short on satisfaction, we know we must continue to work tirelessly to return to the level that our peers foresee, rightly expect of us, and we look forward to it.”


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Black workers still see code-switching as necessary to their career success  
  

Black workers still see code-switching as necessary to their career success
Leaders of color, too, can model the shift from code-switching for their colleagues. As a Black woman, Hardeman recalls how her coworkers helped relieve the pressure to code-switch for her. “I’ve been on a call and there’s been somebody else on the call who’s also underrepresented...I hear them not put on [a different] tone,” she added. In that way, leaders and managers can empower other employees to feel less of a need to code-switch.


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Disney+ and Hulu are about to join Netflix in cracking down on password sharing  
  

Disney+ and Hulu are about to join Netflix in cracking down on password sharing
Essentially, there are far more people dropping, then occasionally re-upping their Disney+ and Hulu accounts than Netflix. Disney did report that its core subscribers numbers were up around 3.3 million at the end of its last quarter of 2023, to more than 150 million subscribers. Compare that to Netflix’s reported 13.1 million new users gained at the end of last year. Disney is desperate to get its numbers up, and it thinks playing follow the leader to the world’s biggest streaming service will do the trick.


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Elon Musk says Tesla shareholders will "immediately" vote to reincorporate in Texas  
  

Elon Musk says Tesla shareholders will
“Given the collection of people tasked with negotiating on Tesla’s behalf, it is unsurprising that there was no meaningful negotiation over any of the terms of the plan,” McCormick wrote.


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Bad customer service puts $3.7 trillion in sales annually at risk  
  

Bad customer service puts $3.7 trillion in sales annually at risk
He added that some countries are more willing to accept whatever experience an organization offers while other countries are more likely to have a view that a company needs to serve their particular needs.


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10 modern-day celebrities who are related to royals  
  

10 modern-day celebrities who are related to royals
A well-known actress, singer and more recently, businesswoman, Hilary Duff has one more claim to fame to add to this list: she is a distant relative of Queen Elizabeth II, according to findmypast.com.


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Zuckerberg wins on Wall Street after Washington hit  
  

Zuckerberg wins on Wall Street after Washington hit
But Meta\'s performance was the most head-spinning, coming just a day after it faced blistering critique in Washington, where senators told Mr Zuckerberg that his product was \"killing people\" and he was pushed to apologise to families of victims of child sexual exploitation.


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TikTok pulls Taylor Swift and The Weeknd's music  
  

TikTok pulls Taylor Swift and The Weeknd's music
\"Despite Universal\'s false narrative and rhetoric, the fact is they have chosen to walk away from the powerful support of a platform with well over a billion users that serves as a free promotional and discovery vehicle for their talent,\" it added.


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AI will not be the destroyer of jobs - Bank chief  
  

AI will not be the destroyer of jobs - Bank chief
They added: \"The future of AI is safe AI. It is only by addressing the risks of today and tomorrow that we can harness its incredible opportunities and attract even more of the jobs and investment that will come from this new wave of technology.


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Water bills to rise above inflation in April  
  

Water bills to rise above inflation in April
Mike Keil, chief executive of the Consumer Council for Water (CCW), said: \"Almost a fifth of households say they struggle to pay their water bill and these rises will heap even greater pressure on low-income customers.


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Bank of England moving closer to interest rate cut  
  

Bank of England moving closer to interest rate cut
Yael Selfin, chief economist at KPMG UK, said she thought the Bank would be wary of keeping rates too high for too long, \"particularly with the impact of previous rate hikes yet to feed through to the economy\".


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Deutsche Bank to cut 3,500 jobs over next two years  
  

Deutsche Bank to cut 3,500 jobs over next two years
Citigroup and Goldman Sachs have shed posts, while Barclays - one of the UK\'s largest lenders - cut 5,000 jobs worldwide last year, and is due to update investors later this month, with further job losses a possibility.


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Labour promise not to raise corporation tax if elected  
  

Labour promise not to raise corporation tax if elected
Chief Secretary to the Treasury Laura Trott said: \"Keir Starmer\'s record of making promises and then dropping them when they become inconvenient shows Labour will not provide businesses with the stability and certainty they need to invest.\"


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Apple Has a New Plan for Its App Store. Many Developers Hate It.  
  

Apple Has a New Plan for Its App Store. Many Developers Hate It.
After doing the math, many developers said Apple was offering a worse alternative. Several pointed out that a maker of a free app with 10 million downloads a year that opted to distribute through a competing app store would owe Apple about $400,000 a month because of the new 50-euro-cent fee, according to a fee calculator that Apple released. That essentially guaranteed that they would stay with the existing App Store model, where they can distribute free, rather than sell through alternative marketplaces.


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The Fed Is Taking It Slow. But the Markets Want More.  
  

The Fed Is Taking It Slow. But the Markets Want More.
Expectations of rate cuts have waxed and waned over the past several months. So has the behavior of the stock market. After the Fed’s previous meeting in December, in which it signaled that rate cuts were likely sometime in 2024, the futures market began to count on the start of those rate cuts being at the Fed’s next meeting, in March.




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