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Washington State Department of Social & Health Services

*Aging and Long-Term Support Administration*





*                  January 30, 2024*



A blue banner with text that reads Ready, SET, Make a Difference!
Ready, S.E.T., Make a Difference! 

Washington State Department of Social and Health Services (DSHS) Aging and Long-Term Support Administration (ALTSA) Home and Community Services (HCS) is looking for clients to share their voice [ [link removed] ] and experience on the Service Experience Team (SET). 

*Share your experience and get paid to do it! *

To nominate yourself or others, please complete this short application [ [link removed] ]. 

*Who  *

Clients receiving Home and Community Services (HCS) living in their own homes, assisted living facilities, nursing facilities, and adult family homes.   

*What  *

SET will be responsible for discussing, educating, and providing feedback representing individuals who are receiving Home and Community Services.  Participation helps to promote choice, quality of life, health, independence, safety, and active engagement to programs developed and operated by HCS. The Service Experience Team members will be a voice [ [link removed] ] for people receiving Long-Term Support Services across the state.  

*When * 

SET members will attend six meetings each year. Meetings will be in January, March, May, July, September, and November with a planning meeting every December. All meetings will be virtual using Microsoft Teams. There will also be a call-in option. Members are compensated for their time and lived experience.  

*Membership Benefits  *

There are many benefits for joining SET, including:  


* Provide feedback and input into ongoing HCS programs and services. 
* Review and provide input regarding cutting edge programs. 
* Help identify opportunities to improve the quality of services and the client experience, and address gaps in care; and 
* Promote community involvement in the support of the HCS mission and vision. 

*How to Participate  *

*To nominate yourself or others, please complete this **short application* [ [link removed] ]*. *We will start reviewing applications on February 15, 2024.    

*Next Steps  *

If ALTSA selects you to participate in an interview, a representative will contact you to discuss next steps.   

*More Information  *

For more information, visit the _SET website. [ [link removed] ]_ If you have additional questions or need assistance, please contact Nicole Dronen at [email protected].   

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"ALTSA values the diverse caregiver experience. We are committed to equity, diversity, access, and inclusion. ALTSA staff will give SET members accommodations and supports to attend each meeting. Members will be compensated for their time." 




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This email was sent to [email protected] using GovDelivery Communications Cloud on behalf of: Washington State Aging and Long-Term Support Administration · 4450 10th Avenue SE · Lacey, WA 98503 GovDelivery logo [ [link removed] ]