 | From the Editor's Desk
Are Customers Lying to Your Chatbot? Automated customer service systems that use tools such as online forms, chatbots, and other digital interfaces have become increasingly common across a wide range of industries. These tools offer many benefits to both companies and their customers — but new research suggests they can also come at a cost: Through two simple experiments, researchers found that people are more than twice as likely to lie when interacting with a digital system than when talking to a human. This is because one of the main psychological forces that encourages us to be honest is an intrinsic desire to protect our reputations, and interacting with a machine fundamentally poses less of a reputational risk than talking with a real human. The good news is, the researchers also found that customers who are more likely to cheat will often choose to use a digital (rather than human) communication system, giving companies an avenue to identify users who are more likely to cheat. Of course, there’s no eliminating digital dishonesty. But with a better understanding of the psychology that makes people more or less likely to lie, organizations can build systems that discourage fraud, identify likely cases of cheating, and proactively nudge people to be more honest.
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WorkAfter a Boom, Craft Beer Considers a New Creed: Less Is More   As of last November, sales of beer in stores had fallen 3.1 percent by volume from a year earlier, according to the market research firm NIQ. At bars and restaurants, sales declined nearly 4.7 percent. (For craft beer alone, the drop was even sharper: 5.3 percent in store sales and 6.7 percent in bars and restaurants.) Work
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WorkElon Musk's AI startup is reportedly looking to raise up to $6 billion  Turns out Parag Agrawal, who was briefly CEO of Twitter before Elon Musk took over the social media platform, has reportedly raised about $30 million for an AI startup of his own. The company is reportedly building software for developers of large-language models (LLMs), which power chatbots. Meanwhile OpenAI chairman Bret Taylor—once the co-CEO of Salesforce and the chairman of the board of Twitter—is close to finalizing new investment, led by VC firm Sequoia Capital, which would value his AI company at $1 billion, Bloomberg reported Thursday, Jan. 25. WorkWorkVoters in Colorado Case Lay Out Their Argument to Block Trump From Ballot  The central issue in the case is the meaning of a clause in Section 3 of the 14th Amendment of the Constitution that was added in the wake of the Civil War. 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Their story is hard to resist, they\'ve made massive strides this year. I believe it ends, for this year, in Santa Clara. WorkWorkWorkWhat to Know About Nevada’s Primary and Caucus  Nevada has held a caucus for decades. But in 2021, the state passed a law replacing the caucus with a primary, in large part because of flaws in the reporting process for the 2020 Democratic caucus. WorkThe Early Race for 2028  DeSantis stepped out of the race early in the hopes of not antagonizing Trump and his supporters. Throughout the primary, he ran as a Trump-like candidate, and depending what happens over the next four years, he could present himself the same way in 2028. WorkWorkWorkYour Favorite Roadside Attractions  “Whenever we are out exploring California on road trips and heading home, we are always thrilled to see the beautiful Placer County courthouse right by I-80 that signals we are almost home.” — Jan Foster, Auburn WorkMore Atmospheric Rivers Are on the Way. Here’s What the West Can Expect.  Overall, there is a high probability of above-average precipitation across the Western U.S. in the next week, according to the Climate Prediction Center forecasters, which could lead to hazardous heavy precipitation. Localized flooding and landslides are possible, particularly in areas that have recently received heavy rainfall. WorkOne of 2 Inmates Who Escaped Arkansas Jail Is Caught  The authorities believe that Mr. Bryant was most likely hiding somewhere in town, according to Major Bean, who added that they suspected that a network of friends and family members might be helping him evade capture.“There has not been a day without a tip” on Mr. Bryant, Major Bean said. WorkWorkWork
WorkWorkMeta tool to block nude images in teens' private messages  The parental supervision tools will now also give parents the ability to deny a teenagers\' requests to change their default safety settings - such as who can direct message them or whether they can view more sensitive content. Previously they were merely notified of a change. WorkOver four million illegal vapes seized at border  Deborah Arnott, chief executive of the anti-smoking charity Action on Smoking and Health said: \"If disposable vapes are banned then Border Force and HM Revenue and Customs will have a much bigger job to do to prevent illegal vapes being imported into the UK, making it even more imperative that there\'s a properly thought-through and implemented strategy.\" WorkWorkGovernment announces second probe of Telegraph sale  The Telegraph and the Spectator magazine were put up for sale last year when they were seized by Lloyds Banking Group from long-time owners the Barclay family, which had failed to pay back a loan of more than £1bn. |
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