Casework Highlight
A constituent contacted our office because she was told that her health care exchange policy would be cancelled due to a Social Security number mismatch between the Social Security Administration (SSA) and the Department of Health and Human Services (HHS). This was an urgent situation because her doctors saw what they thought might be cancer. Social Security confirmed everything was correct on their end, so we reached out to HHS and requested a manager escalation to make sure the constituent would not lose her health care coverage. HHS then found the mismatch and corrected the issue, allowing the constituent to keep her coverage.
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